Description
About the Job
Position Summary:
MedStar Family Choice is seeking a detail-oriented and customer-focused Clinical Operations Administrative Coordinator to provide essential administrative and operational support to our Utilization Management (UM) and Clinical Operations team.
In this role, you will serve as a key liaison between providers, members, and internal clinical staff — ensuring timely authorization intake, accurate documentation, and seamless communication. This position plays a vital role in supporting preauthorization processes, maintaining compliance standards, and helping our clinical team deliver exceptional service to the communities we serve.
Primary Duties & Responsibilities:
Manage Authorization Intake & Documentation
Review and screen incoming clinical documents; build shells for preauthorization and maternity requests; enter accurate data into clinical systems; update case notes; request missing medical documentation; and ensure timely follow-up and “closed-loop” communication.Serve as Primary Communication Liaison
Professionally manage incoming calls (ACD line coverage), faxes, and correspondence; communicate authorization status to providers and members; disseminate messages appropriately; and represent MedStar Health with professionalism and service excellence.Support Clinical Operations & Quality Initiatives
Collaborate with UM nurses and interdisciplinary teams; organize data for targeted initiatives; maintain outreach tracking; prepare meeting minutes; participate in service improvement efforts; and support special projects as assigned.Ensure Compliance & Operational Excellence
Adhere to departmental goals, quality standards, safety protocols, and regulatory requirements while maintaining accurate, timely documentation within clinical systems.
Minimum Qualifications:
Education
High School Diploma or GED required
Associate's degree preferred
Experience
1–2 years of clerical or office experience required
Medical office and/or healthcare customer service experience preferred
Skills & Abilities
Typing proficiency of 50+ WPM
Strong Microsoft Office skills (Word & Excel)
Comfortable navigating multiple computer systems
Knowledge of medical terminology preferred
Strong multitasking, prioritization, and organizational skills
Excellent verbal and written communication skills
Ability to work independently while collaborating effectively in a team environment
This position has a hiring range of
USD $18.70 - USD $32.72 /Hr.
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