Manager MedStar Transport Communications Center - Flight and Ground Job Listing at MedStar Medical Group in Lanham, MD (Job ID req43502)

Description

General Summary of Position

The Manager for MedStar Transport Communication Center is responsible for leading a team of professionals within the MedStar Transport Communications Center. This role plays a crucial role in impacting the efficiency and effectiveness of MedSTAR Transport operations and is pivotal in ensuring that MedSTAR Transport can deliver high-quality, timely, and coordinated medical transport services, ultimately impacting patient safety and organizational efficiency. A key part of this role is assisting in developing policies and procedures to ensure efficient operations and participating in departmental planning. The Manager acts as a resource regarding service delivery and other related practices. The Manager works with internal and external partners to determine service level requirements and evaluate and resolve process issues. The Manager collaborates with program leaders and enterprise users to define deliverables supporting organizational strategies and goals. The Manager oversees the Communications Center budget and uses organizational skills to manage projects and strategy effectively.

Primary Duties

·       Coordination and Dispatch: The communications center is the hub where medical transport requests are received, evaluated, and dispatched. The manager ensures that highly trained personnel are available 24/7 to rapidly and accurately process incoming calls and requests. Timely dispatching reduces response times, which is critical for patient outcomes.  Uses deep understanding of medical transport systems to collaborate effectively with the MedStar Transfer Center and Medical Triage Officers, forming a dynamic team that drives capacity management and patient movement within a large, complex health system.

·       Resource Management: A key responsibility is ensuring that the appropriate resources-such as helicopters, ambulances, and medical staff-are assigned based on urgency, location, and type of medical need. The manager oversees the allocation of these resources, optimizing their use and ensuring no assets are over- or underutilized, thus maintaining both cost-efficiency and readiness. Assures appropriate 24/7 staffing with routine and on-call schedules. Assures excellent customer service and professional behavior. Assures procedures and policies are followed.

·       Technology Utilization: The manager ensures that communication systems and technology platforms are reliable, secure, and up-to-date. This includes GPS tracking, real-time communication between medical teams and hospitals, and efficient data entry into computer aided dispatch (CAD) records. Assures appropriate configuration, maintenance, and use of telephone and radio equipment. Assures adherence to FCC (and other applicable government agencies) rules and regulations.  Maintains all FCC and regulatory licensing. Leveraging technology effectively minimizes delays and errors.

·       Communication Flow: The manager is responsible for ensuring clear and effective communication between all parties involved-pilots, medical teams, hospitals, and emergency services. By fostering seamless communication, the manager reduces miscommunication risks that could lead to operational inefficiencies or compromised patient care.

·       Training and Protocols: The manager ensures that staff are well-trained and follow established protocols, particularly for time-sensitive situations like trauma or critical care transport. By maintaining high training standards and regularly reviewing protocols, the manager enhances operational consistency and quality. Assures procedures and policies are followed.

·       Quality Control and Continuous Improvement: The manager monitors performance metrics such as response times, on-scene times, and patient outcomes. They use this data to identify areas for improvement, implement changes, and refine processes that boost overall operational efficiency and effectiveness. Assures appropriate documentation of requests and provides regular reports on patient transfers and transports.

·       Will ensure that all standards of the Commission on the Accreditation of Medical Transport Systems (CAMTS) are met or exceeded.

Qualifications 

• Bachelor's degree in Leadership or related field required.
• One year of relevant education may be substituted for one year of required work experience.
• 3 plus years progressively more responsible job experience in a communication center or related field required.
• Experience in a health care related industry such as EMS or health systems required.
• Prior supervisory or management experience required and CAD experience with Flight Vector strongly preferred.

Licenses/Certifications 

Within your first 12 months of hire, you must obtain one of the following;  

• Certified Flight Communicator from IAMTCS – CFC or equivalent

Primary Duties and Responsibilities
CUSTOM.PRIMARY.DUTIES.RESPONSIBILITIES.ADDENDUM

Minimum Qualifications

This position has a hiring range of $37.25 - $63.13