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Company: MedStar Medical Group
Location: Lanham, MD
Career Level: Entry Level
Industries: Not specified

Description

The MedStar Capacity Transfer Center has a Full-Time opportunity at our Lanham, MD office. The Transfer Coordinator provides services including: Emergency requests to transfers critical patients to MedStar Hospitals for conditions such as heart attacks, strokes, trauma and other time sensitive emergencies; non-emergency transfer requests to MedStar hospitals; dispatches helicopters and ground critical care ambulances; requests for ambulance and wheelchair transports for all MedStar hospitals; coordination of critical responses such as in-hospital Code Heart; coordination of regional hospitals information during disasters; critical radiology communications; and other critical communications for the MedStar Health system.

3-4 years acute care experience is required.

This department is open 24 hours a day and has openings for day, evening, and overnight shifts. The shifts are typically 12 hours and every other weekend is required. This Full-Time position will be represented by the Service Employees International Union (SEIU) Local 722. 


Education
  • High School Diploma or GED required.
  • Successful completion of training program as an Emergency Medical Technician or EMT Paramedic preferred.
  • Associate degree preferred.
Experience
  • 3-4 years acute care experience required.
Licenses and Certifications
  • NREMT - National Registry of Emergency Medical Technicians-Basic (EMT-B) (current or prior registration) preferred.
  • National Association of Air Medical Communication Center Specialist Certification - NAACS (current or prior registration) preferred or
  • Emergency Medical Dispatcher (current or prior registration) preferred.
  • Medical Assistant (current or prior registration) preferred.
  • Certified Nursing Assistant (current or prior registration) preferred.
Knowledge, Skills, and Abilities
  • Proficiency in keyboarding (>60 words/minute preferred)
  • Ability to manages multi-line telephone system (10 lines)
  • Detail-oriented, ability to multi-task and manage projects
  • Serves as the point of contact for referrals and obtains necessary information to initiate the patient's transfer into or between member hospitals of the MedStar Health System.
  • Receives transfer requests from physicians and hospitals. Information includes demographic, insurance, and clinical data.
  • Completes extensive data entry in multiple systems including: Transfer requests in Cerner Transfer Center; Flight and Ground Transport requests in FlightVector and Metro Complete Flight Dedicated ambulance dispatch in Traumasoft; Discharge Transport requests in naviHealth Radiology ticket management in Zendesk
  • Connects with accepting MedStar Physician to determine clinical appropriateness for the transfer.
  • Performs follow up transfer to patient financial services, insurance companies, physicians, case managers, social workers, nurses, staff, members, and others regarding expediting approval of a patient transfer.
  • Collaborates with Admitting and Bed Management to determine availability of appropriate bed.
  • Arranges for appropriate ambulance or helicopter to be dispatched based on patient acuity (e.g. BLS, ALS, and Critical Care Transport).
  • Senior Transfer Coordinators will be trained in air traffic and ground control operations.
  • Communicates with the referring and accepting hospital of approval and time to transfer and admit patients.
  • Identifies, analyzes, organizes, and solves problems and issues in a timely, effective manner and collaborates with others to make sound, timely decisions.
  • Advocates for patients and referring physicians to promote overall satisfaction with accessing and utilizing MedStar Health System
  • Promptly answers and screens inquiries with strict adherence to confidentially agreements, policies, and procedures.
  • Demonstrates knowledge of hospital, departmental and care center standards, policies, procedures, and guidelines as well as regulatory agency standards.
  • Assists with new and current initiatives

  •  Apply on company website