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Company: MedStar Medical Group
Location: Washington, DC
Career Level: Hourly
Industries: Not specified
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Description

General Summary of Position
Supports the patient meal selection, service, and delivery process. Assists patients with menu selection(s) on assigned unit(s). Assembles meal tray carts for patient care units and delivers and retrieves patient meals trays and snacks to patient rooms. Provides clerical support to the Hospitality Service Office.


Primary Duties and Responsibilities

  • Assembles tray carts (Tradeout") of patient lunch and dinner meal trays for patient care units utilizing information from patient selection(s) and the patient's diet orders prior to rethermalization in a refrigerated environment. Customizes patient meal tray (e.g., requested drinks, dessert(s), and/or rolls) prior to taking to patient care unit.
  • Sets up patient food service stations on the tray-line for breakfast meal trays according to tally sheets or established par levels and assists in the assembly of patient breakfast trays.
  • Delivers meal trays and snacks to patients on assigned unit(s). Replaces missing items and offers alternative selection for undesired items for patients on regular diets, checking with the Hospitality Service Office for those on restricted diets. Refills hot beverages and condiments from hospitality cart. Informs unit-nursing staff of refused trays, missing trays called for, or patients that were not in room. Documents food and liquid intake for selected patients.
  • Retrieves meal tray(s) from the patients' rooms and patient care unit kitchen(s) ensuring that there are no personal items left on the tray. Strips food carts and breakfast meal trays; sorts and rinses dishes and silverware as preparation to their being washed. Assists in the washing of breakfast dishes/trays.
  • Delivers menus to patients on assigned unit(s), explains menu process to patient and assists the patient, as necessary, in completing menu selection(s) ensuring that the proper condiments are noted for the selections the patient has made. Recommends selections or offers alternative selections (from write-in list) when the patient does not select from the menu. Ensures every patient has been contacted by completing the host round sheet for the unit. Returns completed menus and host round sheets to the Hospitality Service Office.
  • Checks with the Hospitality Service Office for new admissions or diet changes for assigned unit(s), takes (new) menus and diet awareness cards to patients, and returns to office with completed menus.
  • Completes request for and delivers NOW trays/meals, discharged trays, guest trays, and isolation trays, securing appropriate unit nursing staff sign-off prior to delivery to patient.
  • Inventories and stocks the hospitality cart and/or hospitality basket. Delivers bulk nourishments to unit(s) as requested.
  • Provides clerical support to the Hospitality Service Office, including answering the telephone and following-up on requests and problems communicated by the unit-based Hospitality team.
  • Produces standard computer reports, including meal tallies, diet orders, nourishment labels, patient meal tray tickets, and patient menus using the computer system. Enters patient selection(s) and appropriate special food preferences (for patients on therapeutic diets).
  • Attends and may assist in departmental in-services.


    •  

    Minimum Qualifications
    Education

    • High School Diploma or GED required
    • Minimum of 3 years of directly relevant job-related experience may be substituted for the educational requirement.

    Experience

    • 6 to 12 months experience, preferably food service within a health care environment required

    Knowledge, Skills, and Abilities

    • Requires the ability to read, write and perform basic addition and subtraction.
    • Requires the ability to comply with basic oral and written instructions.


    This position has a hiring range of $17.938 - $25.486

     


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