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Company: MedStar Medical Group
Location: Baltimore, MD
Career Level: Mid-Senior Level
Industries: Not specified
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Description

General Summary of Position
MedStar Health is currently seeking a Regional Office Manager to join their team at MedStar National Rehab Network. The Regional Office Manager (ROM) will provide administrative operations management for four or more MedStar National Rehabilitation Hospital (NRH) Rehabilitation Network locations. The ROM is responsible for patient access, customer service, hiring, training, staffing coverage and revenue cycle management at those locations with input from the Director Administrative Operations (DAO) and Clinic Director.


Primary Duties and Responsibilities

  • Directs, guides and mentors Office Supervisors/Coordinators to carry out tasks created by administrative leadership and clinical leadership.
  • Promotes, in collaboration with both clinical and administrative leadership, an environment of mutual respect, integrated operations, open communication and a dedication to collaborative daily work activities between the administrative operations and clinical team members within practice settings.
  • Promotes consistent and effective front-end revenue cycle practices and workflow at sites. Ensures accurate intake, benefit verification, pre-registration, registration and scheduling of patients at assigned locations. Monitors and ensures accurate collection of copayments, charge entry reconciliation, preparation of bank deposits and cash receipt logs, medical record activities and case management tasks.
  • Meets or exceed targets on the revenue cycle/administrative operations dashboard at sites, working with the Director Administrative Operations (DAO) and others to timely implement corrective actions as indicated.
  • Collaborates with Directors Administrative Operations to provide consistent feedback to sites performance through hosting regular meetings in addition to providing consistent monthly trainings to ensure all administrative staff is provided the support they need which will improve overall customer service.
  • Promotes an environment fostering team member satisfaction, development and retention. Encourages team member development, opportunities for role expansion and through this enhanced network performance.
  • Develops and implements evolving training guidelines for all administrative team members, to promote consistent best practices of operations across sites.


     

    Minimum Qualifications
    Education

    • Associate's degree required
    • Bachelor's degree preferred

    Experience

    • 3-4 years Relevant business/administrative operations office experience required and
    • 1-2 years Supervisory experience required and
    • Demonstrated expertise in an administrative operations role in effective revenue cycle performance preferred.

    Licenses and Certifications

    • DL - Valid State Driver's License in good standing Valid driver's license required


    This position has a hiring range of $58,656 - $98,384

     


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