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Company: MedStar Medical Group

Location: Washington, MD

Career Level: Mid-Senior Level

Industries: Not specified

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Description

General Summary of Position
Partners with corporate and entity senior leadership and executive process owners to drive large-scale system-wide business area and value stream improvement initiatives. Leads development of the improvement strategy and roadmap, drawing on deep experience applying improvement methodologies, problem solving skills, acute emotional intelligence and organizational awareness, strong change management skills and a bias for action and results. Provides strategic, senior-level project leadership and oversight of improvement projects from current state assessment and future state design through implementation, benefits realization and sustainable transition to the business owner. Serves as lead strategist, PI subject matter expert, and facilitator of a project or portfolio of projects consistent with the strategic improvement roadmap. Supports sustainability and a culture of continuous improvement by providing training, coaching, and modeling of PI methods and tools for operational teams. Responsible for management, oversight, and/or career development of PI team members. He or she serves as mentor and coach to support the growth of direct reports and the broader team. The Senior PI Manager leads by example and participates as a member of the PI leadership team, actively supporting the continual improvement and advancement of the department.

Primary Duties and Responsibilities

Develops department goals, objectives, policies, and procedures. Ensures compliance with business unit policies and procedures and governmental and accreditation regulations.

Develops and recommends department operating budget and manages resources according to approved budget.

Selects, trains, orients, and assigns department staff. Develops standards of performance, evaluates performance, and conducts performance management planning. Initiates or makes recommendations for personnel actions. Maintains ongoing communication with subordinates to review programs, provide feedback, discuss new developments, and exchange information.

Develops and contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality and safety standards. Ensures compliance with hospital/facility policies, procedures and governmental accreditation regulations.

PI Project Leadership: Applies a structured problem-solving framework to collaboratively define and resolve complex business problems from project conception to solution development, sustainment of results, and transition to operational ownership.

PI Project Leadership: Conducts current state assessments, including performance analyses, job analyses, task analyses, workflow analyses, process maps, time studies, and assessments of environmental characteristics at the front line. Synthesizes findings to determine performance gaps, team gaps, organizational gaps, obstacles, workarounds, best practices, and benchmarks.

PI Project Leadership: Develops meaningful KPIs and measurement systems to baseline current performance and measure quantifiable improvement. Uses both lagging and leading indicators to characterize, troubleshoot and support sustainable change to business processes.

PI Project Leadership: Uses knowledge in advanced improvement concepts and tools to develop future state value stream designs to achieve performance goals. Clearly articulates recommendations along with pros and cons to executives and process owners in support decision making and change.

PI Project Leadership: Teaches and facilitates project teams in application of PI methodologies and tools. Facilitates and leads workshops (e.g. 5S, RPIW, visioning/future-state design), as well as development of daily management systems and front-line improvement with operational leaders.

PI Project Leadership: Establishes strong project foundation through creation and collaboration with sponsors and team on planning documents, including project charters, project plans, team structures, work breakdown structures, etc.

PI Project Leadership: Incorporates sound change management strategies into project plans based on thorough stakeholder and organizational assessments. Leverages industry best practice change management methods and tools. Proactively manages and communicates risks and barriers, manages transition of new processes, drives and communicates results and celebrates successes.

PI Project Leadership: Applies critical thinking to conduct in-depth analyses (as necessary), including data collection, validation, analysis, and synthesis to unlock actionable insights. Clearly and succinctly explains and presents performance-related data and trends to stakeholders.

PI Project Leadership: Demonstrates comfort with ambiguity and can synthesize clarity and create direction from assessment of a complex situation with limited guidance.

Engagement Leadership: Navigates contracting meetings to establish common understanding of the problem to be solved, wants and offers, roles and responsibilities, and agreement on charter, next steps and sustainability plan. Develops relationships of trust, collaboration and influence with project sponsors, process owners and corporate and entity senior leadership groups.

Engagement Leadership: Initiates and leads strategic planning discussions/sessions that identify systemic challenges, accurately describes impact to business, develops potential solutions, and identifies pathways to resolution. Identifies opportunity and establishes sound priorities for future work. Maintains a clear vision and understands broader implications of the future direction of the project, team or organization to meet business imperatives.

Engagement Leadership: Develops and leverages influential relationships at every level of the organization to promote change. Able to influence others based on an understanding of their position, a recognition of the business needs, and the ability to provide and present a sound, evidence-based rationale for change. Acts as a coach and strategic advisor to executive leaders and stakeholders throughout the organization.

Internal Leadership: Provides guidance and mentorship to teammates through regular discussion of expectations, career goals/ambitions, strategic advice, and opportunities for improvement. Recognized as a leader by peers and teammates by modeling traits that are consistent with MedStar's values and are broadly influential across the department and the organization. Performs career management of staff through regular engagement and discussion of responsibilities and opportunities for growth (i.e. training, new roles), development and communication of performance evaluations, and documentation of justification for career advancement.

Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.

Participates in meetings and on committees and represents the department and business unit in community outreach efforts.

Participates in multidisciplinary quality and service improvement teams and maintains effective working relationships with other departments.

Minimum Qualifications
Education

Master's degree in Business, Healthcare, Industrial Engineering, Healthcare Systems Engineering, required or
Public Administration. required

Experience

10+ years Increasingly responsible experience in healthcare system, acute care hospital or healthcare management and/or related healthcare, operations management, or consulting. experience leading large performance improvement initiatives. Demonstrated results and achievements in areas of experience required

Licenses and Certifications

LEAN certification Lean, Six Sigma Certification/Training preferred and
Certified Project Management Professional (PMP)-PMI Project Management certification preferred and
RN - Registered Nurse - State Licensure and/or Compact State Licensure Valid RN required or
technical license in the State of Maryland or DC for clinical applicants. required

Knowledge, Skills, and Abilities

Expert in principles and practical application of performance improvement and project management methods and tools.
Superior analytical and problem-solving skills.
Exceptional ability to collaborate, influence and proactively facilitate strategic decisions at an executive level.
Well-versed in principles and practical application of change management methods and tools.
Ability to teach and facilitate project teams in application of PI methodologies and tools.
Strong domain knowledge of the healthcare clinical operations and business areas.
Demonstrated leadership and communication abilities.
Strong organizational awareness and emotional intelligence.
Excellent resilience, comfort with ambiguity and bias toward results.

This position has a hiring range of $118,331 - $230,172

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Sr. Performance Improvement Manager Job Listing at MedStar Medical Group in Washington, MD (Job ID req42112)

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Sr. Performance Improvement Manager Job Listing at MedStar Medical Group in Washington, MD (Job ID req42112)

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