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Company: MedStar Medical Group
Location: Baltimore, MD
Career Level: Mid-Senior Level
Industries: Not specified
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Description

General Summary of Position
Oversees and coordinates all administrative matters relating to financial and personnel operations for a designated ambulatory practice location. Coordinates patient scheduling registration and managing patient overflow. Oversees daily functions of assigned staff. Responsible for management of supplies, customer service and service recovery, and daily operations workflow.


Primary Duties and Responsibilities

  • Develops and contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Ensures compliance with hospital/facility policies and procedures and governmental/accreditation regulations.
  • Acts as a backup resource for administrative positions for the contact center, including but not limited to assisting with all Access Specialists duties and responsibilities when staffing issues arise. Acts as Site leader when Manager of Operations is off site.
  • Analyzes supply usage, maintains working supply knowledge, and oversees ordering and maintenance of office and clinical supplies within the site.
  • Assists in the development of department goals, objectives, policies, and procedures. Ensures compliance with hospital/facility policies and procedures and governmental and accreditation regulations.
  • Assists in the selection, training, orienting, and assignment of department contact center staff. Coordinates refresher training sessions / huddles related to new processes or tools on site.
  • Demonstrates behavior consistent with MedStar Health mission, vision, goals, objectives, and patient care Philosophy and adheres to MedStar Care Connection's Code of Conduct.
  • Implements, monitors, and reinforces MedStar Care Connection's policies and procedures. Recommends new or modified policies to reduce cost and / or improve staff performance.
  • Maintains personnel records and prepares and submits personnel forms. May initiate or make recommendations for personnel actions.
  • Analyzes phone center productivity reports as well as supervises the daily activities of the call center staff to meet customer needs in a responsive efficient manner, coordinates refresher training and coaching to improve performance to make staffing recommendations.
  • Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings, serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate.
  • Performs other duties as assigned.
  • Prepares and submits weekly payroll data sheets, collects and distributes payroll checks and resolves payroll issues within the department.
  • Prepares associate work schedules and arranges for adequate coverage to maintain optimum patient service. Manages staff time off requests.
  • Works collaboratively with supervisors at MedStar entities to ensure provider schedules are current. Oversees communication with late and no show patient.


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    Minimum Qualifications
    Education

    • Bachelor's degree required

    Experience

    • 3-4 years Progressively increasing job related experience required and
    • Less than 1 year to gain familiarity with the office environment, department routines and procedures, and the full range of job duties required

    Licenses and Certifications

    • No special certification, registration or licensure required. required

    Knowledge, Skills, and Abilities

    • Excellent customer service / patient interaction skills; computers and electronic medical record skills and ability to function in a variable multi-specialty clinical setting.
    • Excellent verbal and written communication skills.
    • Ability to establish and maintain effective working relationships within and outside the site.
    • Ability to multitask and work with several physicians in different specialties.
    • Ability to maintain a work pace appropriate to the workload.
    • Ability to follow verbal and written instruction.
    • Moderate level of problem-solving.
    • Standard methods, guides, and procedures are generally available.


    This position has a hiring range of $58,656 - $98,384

     


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