MyChart Systems Analyst I Job Listing at Montage Health in Monterey, CA (Job ID 4AAEC08C4C553AF358CE32113409638B)

Description

Welcome to Montage Health's application process!

Job Description:

Under the leadership of the HIT Applications Manager, the System Analyst I is responsible for supporting all aspects of build, maintenance, break/fix and optimization in their assigned applications. This position collaborates with other application analysts, Clinical Informatics, Instructional Designers and users to maintain and optimize Montage's electronic health record.

Responsibilities include but are not limited to: 

Development, testing, validation and maintenance of the Epic application  

Serve as a resource in promoting the understanding, integration and application of information technology in healthcare settings  

Developing and maintaining an understanding of clinical, technical and operational workflows to properly optimize the assigned application.  

Provide support to end users for software implementations, updates, and new version releases and document project issues. 

Complete testing and workflow validation of assigned applications and modifications before implementation into all environments 

Gathering end user requirements and evaluating complicated workflows by working directly with end users 

Oversee implementation of upgrades and service updates 

Participate in on call coverage rotation as assigned  

Follow team standard operating procedures, polices, and use organization standard templates 

Assist Help Desk with patient-reported issues including issue investigation, resolution, and workflow training 

HIT departmental responsibilities 

Maintaining focus on customer service and responsiveness 

Excellent communication both written and verbal  

Troubleshoot technical problems 

Use of HIT tools, applications, and processes 

Maintain fluency in HIT and industry best practices, tools, applications, certifications and 

processes 

Follow departmental and organizational policies and procedures 

Required Experience: 

• 1-3 years in technology or healthcare field 

Preferred Experience: 

• Epic software knowledge 

• ITIL knowledge 

• Project Management Experience 

Education: 

Bachelor's degree in a S.T.E.M. field required. Equivalent experience may be substituted. 

Licensure/Certifications: 

• MyChart* 

• EpicCare Ambulatory 

• Core Analyst Badge 

• Hello World Badge 

• One of the following: 

• MyChart Care Companion Badge 

• Patient Financial Experience Badge 

• Decision Trees Badge 

• Patient Entered Data Badge 

• MyChart Bedside Badge 

*MyChart certification is required within 90 days of completion date of course. 

Equal Opportunity Employer

Salary Range (based on years of applicable experience)

$108,825 to $145,579

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Assigned Work Hours:

Full time (exempt) This position is remote-local, must reside in California, work primarily from home and live within commuting distance to work location in Monterey, CA.

Position Type:

Pay Range (based on years of applicable experience):

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