Systems Analyst II - ServiceNow (HYBRID) Job Listing at Montage Health in Monterey, CA (Job ID 477D1F25306EE67B2E88B4DC9C335716)

Description

Welcome to Montage Health's application process!

Job Description:

The Systems Analyst II is a subject matter expert in their assigned application area and is responsible for supporting all aspects of build, maintenance, break/fix and optimization without the assistance of other managers, leads, or analysts relative to their subject matter area. This position is often consulted for their expertise and collaborates with other systems analysts, Clinical Informatics, Instructional Designers, stakeholders, and users. This position not only maintains and optimizes Montage's business and enterprise applications, but often recommends areas of optimization and opportunities to continuously improve their value.

ServiceNow system experience are requirements for this position and includes:

• Required: System Administrator experience in addition to building/maintaining reporting, integrations, and security.  

• Preferred: Experience with implementing ServiceNow applications, integrations, and workflows.

Responsibilities include but are not limited to:

Development, testing, validation, and maintenance of assigned applications. Utilize technical background and subject matter expertise to build and support the application. Serve as a resource in promoting the understanding, integration, and application of information technology in healthcare settings and workflows. Develop and maintain an understanding of clinical, technical, and operational workflows to properly optimize the assigned application. Gather end user requirements to ensure optimal configuration and use of assigned applications. Provide support to end users for software implementations, updates, new version releases, and documentation of project issues along with resolutions. Complete testing and workflow validation of assigned applications and modifications before implementation into all environments. Oversee implementation of service updates and upgrades. Participate in on call coverage rotation as assigned. Follow organizational, departmental, and team standard operating procedures and policies, using organization's standard templates as needed. Maintain focus on customer service, responsiveness, and excellent communication, both written and verbal. Troubleshoot and resolve technical problems. Maintain fluency in HIT and industry best practices, tools, applications, certifications, and processes. Evaluate and recommend solutions for complex projects and workflows by working directly with end users and HIT staff across the organization. Serve as the primary contributor when troubleshooting problems and recommending solutions Master of application design, dependencies, and interrelationships with other connected systems and modules.

On-site preferred. 

Experience

• Must have ServiceNow experience covering reporting, integrations, security, business processes, a basic understanding of the platform architecture and the Common Service Data Model (CSDM) that underlies it.

• Two or more years' experience supporting IT Service Management systems and processes, including: 

  • Incident, Request, Problem, and Change Management.

  • Configuration Management and CMDB support and oversight.

• Four or more years' experience supporting technology systems, including previous work as a systems analyst.

• Enterprise application support, including troubleshooting software and its configuration.

• Knowledge of clinical and/or business workflows in Healthcare IT environment.

• Experience with project implementations and project management.

• Data collection and aggregation skills, including SQL, Excel, Tableau or similar.

• Strong analytical skills, including a thorough understanding of how to interpret clinical and business needs and translate them into application and operational requirements.

• Working knowledge of IT infrastructure.

• Understanding of industry standard message and record formats (e.g. HL7, X12, XML) as well as common system integration technologies.

• Strong organizational and time management skills with the ability to effectively prioritize and execute multiple tasks in a high-pressure environment.

• Detail oriented with a desire and ability to learn quickly.

• Ability to work productively in teams and independently.

• Self-motivated and flexible to accommodate changes in clinical and business strategies.

• Excellent verbal and written communication skills.

• Customer-service oriented with strong interpersonal skills and the ability to communicate effectively with all levels of staff.

• Proficiency with Microsoft Office products (Word, Excel, Visio).

Education

Bachelor's degree.

Licensure/Certifications

ServiceNow Certified System Administrator (CSA) certification preferred but not required.

Relevant application certification is required within 90 days of completion date of course and as required to support new versions.

Equal Opportunity Employer

Salary Range (based on years of applicable experience)

$116,105 to $155,313

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Assigned Work Hours:

Full time (exempt) Hybrid (Onsite & Remote) position. This role requires working onsite in the office 3 days per week, on Tuesday, Wednesday, and Thursday with the remaining days remote. Must reside in California and be within commuting distance to work location in Monterey, CA.

Position Type:

Pay Range (based on years of applicable experience):

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