Technology & Digital Strategy Lead Job Listing at Norfolk Southern in Atlanta, GA (Job ID 1288454800)

Description

Requisition 38603: B5 - Technology & Digital Strategy Lead 

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Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail.  As part of Norfolk Southern, you'll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win.

Position Summary

The Technology and Digital Strategy Lead is a critical leadership role within Norfolk Southern's technology organization, reporting to the AVP, Technology and Digital Strategy. This role is designed for a highly strategic thinker with strong execution skills, responsible for shaping and driving key digital and technology initiatives.

We are seeking candidates with a management consulting background (e.g., McKinsey, BCG, Bain, Deloitte, Accenture, or similar firms) who have advised Fortune 500 companies on technology strategy, digital transformation, and IT operating models. The ideal candidate will have deep expertise in both business and technology, with a track record of influencing senior leaders and executing strategic programs in complex, matrixed environments

Responsibilities 

Technology Strategy & Digital Transformation: 

• Develop and execute enterprise-wide technology and digital strategies, ensuring alignment with business goals and operational priorities
• Partner with business and IT leaders to define roadmaps, drive consensus, and translate strategic objectives into actionable initiatives.
• Define priorities and sequencing for cloud adoption, infrastructure modernization, AI/automation, and other strategic technology investments.
• Shape the future-state product and platforms oriented operating model, including governance structures, sourcing strategies, and capability development.

Emerging Technology & Innovation: 

• Identify and evaluate emerging technology trends (e.g., AI, cloud, IoT, data analytics) and develop strategies to enhance operational efficiency and customer experience.
• Partner with innovation and business teams to pilot and scale digital initiatives.
• Build relationships with external technology partners, startups, and academia to explore co-innovation opportunities.

Program and Change Management: 

• Provide strategic oversight for large-scale technology programs, ensuring they deliver measurable business impact
• Implement best-in-class program governance, ensuring clear accountability, risk management, and measurable business outcomes.
• Support change management efforts to drive adoption of new technologies and ways of working across the organization

Executive Communication: Prepare and present recommendations, business cases, and technology strategies to senior business and technology executives 

Qualifications

• Education: Bachelor's degree in Information Technology, Business Administration, or a related field required; MBA or Master's in Computer Science, Information Technology, or a related field preferred.
• Experience: 5-10+ years of experience, with at least 3+ years in management consulting (e.g., McKinsey, BCG, Bain, Deloitte, Accenture, etc.) focused on technology strategy and digital transformations. 
• Strong track record of working with CIOs, CTOs, and business leaders to define and implement enterprise technology strategies.
• Expertise in IT operating models, enterprise architecture, cloud transformation, AI/automation, and digital innovation.
• Experience managing cross-functional teams and large-scale transformation programs.
• Deep understanding of emerging technologies and their impact on business models and operations.
• Proven ability to influence and collaborate at the executive level.

Skills Preferred 

• Experience in the transportation, logistics, or B2B industrial sectors is a plus.
• Strong analytical, problem-solving, and executive communication skills.
• Ability to navigate ambiguity and drive structured problem-solving in complex environments. 
• In-depth knowledge of the technology landscape and experience navigating large, matrixed environments. 

Work Conditions
Environment: Hybrid on-site and remote work per week.
Shift Work: No
On-Call: No 
Weekend Work: No
 

Company Overview

Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country's population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com.

At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.

Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.