Description
At NorthBay Health, the PBX Communication Ambassador performs a full range of PBX operator duties, including answering incoming and internal calls in a warm, professional manner, efficiently directing callers to the appropriate departments, and addressing patient concerns when appropriate. This role interacts respectfully with all individuals, responding promptly and professionally to patient information inquiries. The Ambassador takes initiative to resolve patient issues whenever possible and, when necessary, refers callers to the appropriate Patient Access team members or other departments within the health system.
The PBX Communication Ambassador is also responsible for monitoring emergency panels and executing the proper paging and notification procedures for all hospital emergency codes. This role consistently maintains a professional and empathetic demeanor, upholds confidentiality, and demonstrates excellent oral and written communication skills.
At NorthBay Health, our vision is to be the trusted healthcare partner of choice for the communities we serve. We are dedicated to improving the well-being of our community by providing accessible, high-quality care to all who need it. Every member of our team plays a vital role in delivering compassionate and effective healthcare solutions. We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey.
Qualifications
Education:
- High School graduate or GED.
Experience:
- One year or more experience in a hospital or call center environment preferred.
- Previous customer engagement experience and/or service centered role preferred.
- Ability to operate the Cisco telephone system, excellent oral communication, critical thinking and problem solving skills required.
- Essential to be capable of responding quickly and efficiently to meet the needs/requests of internal and external customers.
- Ability to function at a high level in urgent and emergent situations and during times of high call volume
Interpersonal Skills:
- Demonstrates a commitment to service excellence including, but not limited to professionalism, customer focus, compassion, strong listening skills and a warm demeanor.
- Consistently exhibits empathy, optimism, resourcefulness in interactions with others.
- Is extremely open to learning new things and teaming with others in a collaborative environment.
- Proven track record of conducting him/herself in a manner that demonstrates an understanding of the unique complexities and challenges of the healthcare environment.
Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence.
Compensation:
- Hourly Salary Range $26.11-$31.79(Offered hourly rate based on years of experience)
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