Director Enterprise Operations Services Job Listing at NRECA in Arlington, VA (Job ID R2025-767)

Description

Job Description

NRECA is a unique national trade association providing advocacy, financial services and business support services to over 900 consumer owned electric cooperatives across the country.  NRECA employees are united by our mission, inclusive culture, collaborative workplace and commitment to service excellence.  As a “best place to work” employer, we operate with integrity, transparency and a spirit of innovation.

Summary of Position

Join IT at NRECA where we are more than a team, we are a community. Guided by the core tenets of Simplicity, Security, Continuity, Transparency, and Flexibility, we strive to deliver business value through collaboration, ideation, and innovation. Become an integral part of a community driven to continuously improve our processes and transform how we work – in partnership with our colleagues and in service to our members. This is a Hybrid position located in Arlington, VA.

Key Responsibilities

• Leads Enterprise Operation Services team, setting goals, providing feedback, addressing performance issues, and fostering staff development.
• Oversees ServiceNow platform beyond ITSM, delegating program oversight, ensuring skills development, and maintaining security coverage.
• Utilizes ServiceNow Discovery and Asset Management for accurate hardware/software inventory tracking and lifecycle management in the CMDB.
• Supports Business Continuity and Disaster Recovery, leveraging ServiceNow for automated recovery workflows, response optimization, and testing.
• Manages MSP relationships (e.g., CDW), overseeing contracts, vendor transitions, risk mitigation, and monitoring integration.
• Provides financial and lifecycle oversight of enterprise software licensing, including Microsoft agreements (SCE, EA, Unified Support) and Azure consumption, while coordinating renewals and cost optimization.
• Oversees IT procurement operations, maintaining records on licenses, warranties, and service agreements, while supporting vendor evaluation and selection.
• Provide leadership to up to 9 Direct Reports (Engineers)

Required Qualifications and Skills

• Bachelor's degree in Information Technology or related field.
• 10+ years in IT product management, including 5+ years leading the ServiceNow platform. Expertise in end-to-end implementations, CMDB architecture, and ITOM automation (Discovery, Service Mapping, Event Management, AIOps). Proven ability to drive enterprise-scale integration, automation, and resilience.
• 8+ years managing complex technology initiatives across multiple business units, with experience in RFI, RFP, and contractual service requirements.
• Strong background in policy and procedure implementation within corporate governance frameworks.
• 5+ years optimizing ITAM and CMDB within ServiceNow.
• 5+ years leading teams.
• 3+ years managing Microsoft EA and SCE (M365, SQL) licensing and administration.

Preferred Qualifications and Skills

• Master's degree preferred.

Essential Physical Requirements

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal and extensive reading.
• Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

Additional Requirement:

The preceding job description has been written to reflect management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

NRECA is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail humanresources@nreca.coop or call: 703-907-5992 - NRECA Arlington Human Resources. Please call 402-483-9275 - NRECA Lincoln Human Resources, for Lincoln, NE employment opportunities. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

The U.S. Equal Employment Opportunity Commission (EEOC) recently released the 'Know Your Rights' poster, which updates and replaces the previous "EEO is the Law" poster and "EEO Is the Law Poster Supplement". 

Pay Transparency Non-Discrimination. NRECA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

E-Verify. As a Federal Contractor, NRECA is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify.

For more information about life at NRECA please visit www.Electric.coop.