Casino Shift Manager Job Listing at Oneida Nation in United States of America (Job ID 484)

Description

Vision: Wisconsin's first choice for casino entertainment.
Mission: Gaming professionals working together to provide a friendly, safe, and fun gaming experience.
Values: Professionalism, Accountability, Respect, Integrity, Sincerity.

The duties and responsibilities are not an all inclusive list but rather a general representation of the duties and responsibilities associated with this position.

OPEN TO ONEIDA ENROLLED MEMBERS ONLY

SALARY: $23.30 (NEGOTIABLE)
After successful completion of the probationary period, employee will receive off probation wage increase.



POSITION SUMMARY:
Under direct supervision of the Casino Manager, ensure that all guests of the Oneida Casino have a pleasant Gaming experience.  Responsible to provide verbal and written guest interaction in a positive and timely manner.  Oversee the operational activities of the shift including interacting in a positive manner with the managers of other operational departments.  Responsible for actively building relationships with players and acts as a mentor to team members to build their player development skills and direction for team members

DUTIES AND RESPONSIBILITIES:

• Practice excellent customer service skills at all times to include, but not limited to; addressing customer and employee needs courteously and promptly. Handling affairs always seeking a win-win outcome.
• In the absence of the Gaming General Manager, Assistant Gaming Managers, Directors and Managers/Supervisors, monitor the activities and assume limited responsibilities of Gaming floor operations ensuring all Standard Operating Procedures are being followed. i.e. may participate with jackpot payouts, issue customer comps for unsatisfied service ranging from food concerns to poor customer service.
• Maintain access to sensitive areas including, but not limited to, hard/soft count rooms.
• Attend Shift huddles with Security, Promotions and Supervisors to learn of any ongoing issues or concerns.
• Verify and assist with the manual key process.
• Provide tours for building/security inspections as requested.
• Monitor the adherence of Gaming policies and Department Standard Operating Procedures while documenting all              exceptions of day-to-day operations in the Casino Shift Manager (CSM) log.
• Submit work orders for any visible maintenance issues seen on the Gaming floor. Follow up to ensure professional, clean, and safe environment for internal and external customers.
• Maintain a contact list with on-call personnel in the event of an emergency i.e. heating and cooling, etc.
• Knowledge of all emergency shutdown/closure procedures, evacuation procedures, and inclement weather evacuation procedures to ensure the safety of all internal and external customers.
• Send RAVE alert communication regarding any building closures due to power outage, weather, etc.
• Facilitate the movement of customer feedback into the Everest Database, resolving concerns independently or collaborating with other departments when necessary. 
• Report problems or issues to department managers as deemed necessary.
• Ensure timely delivery of all Title 31 paperwork and any Priority Audits and content key logs to Gaming Accounting on a daily basis.
• Provide support to the Executive Services Department by issuing or distributing player development comps when hosts are not available.
• Assist the Slot department by;
  • Jackpot overrides verifying customer information and monetary amount.
  • Signing off on short pays when there is a machine malfunction.
  • Verify and sign off on emergency drops.
  • Assist with asset removals involving slot machines.

• Other Gaming responsibilities will include;
  • Maintaining Sportsbook kiosks
  • Escorting cage with cassettes for Kiosks and ATM machines.
  • Opening and Closing Till and watch count down for Sports Betting cashiers.
• Assure proper comping standards are always complied with.

STANDARD QUALIFICATIONS:

• Knowledge of Tribal and Gaming policies and procedures is required, with the ability to gain a thorough working knowledge of all the individual departmental policies and procedures.
• Skill in interpersonal relations.  Must be tactful and mature with the ability to develop and maintain effective working relationships with a variety of individuals and groups in a complex multi-cultural environment.
• Skill in decision-making, analytical, reasoning, and customer service.
• Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).
• Ability to effectively inform and communicate verbally and in writing in diverse and challenging situations.
• Ability to establish and maintain productive working relationships with staff, clients, management, or other departments as well as external agencies necessary to effectively carry out job duties.
• Ability to employ a participatory management style advocating a team concept.  Must be a team player and have the ability to work under strict deadlines.
• Ability to always maintain a professional appearance and attire while on duty.
• Ability to successfully cope with challenging situations and conditions.
• Ability to be punctual and adhere to strict attendance requirements.
• Ability to take initiative to ensure employees and customers have a clean and safe environment.
• Must adhere to strict confidentiality in all matters. (Must sign a confidentiality statement prior to employment.)
• A valid driver's license or occupational driver's license is required.  Must obtain a Wisconsin driver's license or occupational driver's license within thirty (30) days of employment if applicant has an out-of-state driver's license.  Must be authorized as eligible to operate a Personal and Tribal vehicle under the Oneida Nation's Vehicle Driver Certification and Fleet Management Law prior to actual start date.  Must maintain driver's eligibility as a condition of employment.

MINIMUM QUALIFICATIONS:

• Must be an enrolled member of the Oneida Nation.
• Must be eighteen (18) years of age or older.  
• Associate Degree from an accredited college or university. 
• Three (3) years of experience in management of operational services; an equivalent combination of education and experience may be considered.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT: 

• Frequently stand and walk a full eight (8) to ten (10) hour shift each day.
• Occasionally bend/stoop, squat, balance, kneel, bend, lift, push/pull, climb heights, reach above shoulder level and carry and lift up to ten (10) pounds. 
• Extended hours, irregular shifts, evening, holiday and/or weekend work may be required.
• Work environment may NOT be smoke, noise, or dust free. Use of protective clothing and/or equipment.
• A Tuberculosis (TB) Screening and/or TB Skin Test is required within thirty (30) days of employment.

  The Oneida Nation does not discriminate on the basis of race, color, national origin, sex, religion, age or disability status in employment or the provision of services.  However, individuals of Indian ancestry and Veterans will be given preference by law in initial employment or re-employment.

Department: Customer Service
This is a management position
This is a full time position
Closing Date: November 18, 2024
Transfer Date: November 18, 2024

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