Description
FIRST POSTING TO ENROLLED ONEIDA TRIBAL MEMBERS ONLY
After successful completion of the probationary period, employee will receive off probation wage increase.
Summary:
Oversee/supervise the admissions, registration, patient services activities of Oneida Community Health Center. Oversee patient liaison, and patient data management activities. Participate in the development and review of operational policies and procedures and associated documentation. Provide day-to-day supervision and training of staff.
Responsibilities:
* Prioritize the planning, organizing, managing and directing patient account services.
* Supervise personnel to include hiring, firing, performance evaluations, training, work allocation & problem resolution.
* Oversee the patient registration activities, including interviewing patients to obtain demographic data, consent for treatment to determine insurance coverage, and prior authorization.
* Supervise patient data input/output, ensure accurate patient data and census, and coordinate production of special and regular reports; may consult with information systems specialists to recommend improvements to existing data management systems.
* Provide assistance and liaison services to patients, staff, and various external agencies, to coordinate the completion of patient admissions and registration requirements.
* Develop recordkeeping procedures and manage appropriate department records in accordance with applicable regulations, policies, and standards.
* Serve on task force for continuous quality improvement objectives.
* Assist in the annual budget planning process and regularly monitor expenditures.
* Participate in the development of operating goals and objectives for the unit; recommend, implement, and administer methods and procedures to enhance operations.
* Complete End of Month Reporting, Monthly Statistic Reporting and any other reports requested for the department as needed.
* Reconcile payments received and prepare daily bank deposits for all registers at the end of the business day.
* Maintain a good communication with co-workers and maintains a positive and professional work environment.
* Contributes to a team effort and accomplishes related results as required
Skills:
Essential:
* Ability to communicate effectively both verbally and in writing and to be persuasive and tactful in controversial situations
* Ability to carry out instructions furnished in verbal or written format
* Skill in data entry and word processing
* Knowledge of business English, proper spelling, grammar, and punctuation, and basic math
* Records maintenance
* Knowledge of medical insurance procedures and documentation
* Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and co-workers at all levels
* Ability to demonstrate excellence and continually seek improvement in results
* Ability to handle multiple tasks and meet deadlines
* Ability to work well in a team setting
* Knowledge of modern office practices, procedures, and equipment
* Skill in using computerized Microsoft and Microsoft Office Suite, software programs, office equipment including 10-key adding machine, and word-processing and spreadsheet programs
* Knowledge of records management and basic accounting procedures.
Education Requirement - Or A Closely Related Field:
Education with Equivalent Qualifications:
Essential:
* Associates Degree in Secretarial Science
Nonessential:
* A Combination of Experience and Education May Be Considered
Credentials:
Essential:
* Driver's License Personal Vehicle
* Insurance Required
Nonessential:
* Cardiopulmonary Resuscitation (CPR), within ninety (90) days of employment.* Child Abuse Reporting Policy (CARP), within ninety (90) days of employment.
* Health Insurance Portability (HIPAA) Accountability, within thirty (30) days of employment.
Working conditions:
Essential:
* Walk frequently
* Stand frequently
* Sit frequently
* Reach with hands and arms
* Climb heights frequently
* Balance frequently
* Kneel frequently
* Crouch frequently
* Crawl frequently
* Talk frequently
* Hear frequently
* Reach out and pick-up and hold small objects
* Bend/stoop frequently
* Work extended hours
* Work irregular shifts
* Evening and weekend work may be required
* Moderate noise level
* Medical office setting with potential patient exposure
* Measles mumps rubella vaccination required
* Varicella vaccine required
Experience:
Essential:
* Health insurance experience
* Experience as a patient service representative
* Supervisory and/or lead work
Nonessential:
* Behavioral Health Setting
Other information:
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT - The Oneida Nation does not discriminate based on race, color, national origin, sex, religion, age or disability status in employment or the provision of services. However, individuals of Indian ancestry and Veterans will be given preference by law in employment.
Continuation of this position is contingent upon funding allocations.
Must maintain strict security, confidentiality, and quality to meet professional standards of the department.
Must adhere to all Oneida Nation Personnel Policies and Procedures, Oneida Nation Standard Operating Procedures, and Area and Program Strategic Plans and Policies.
Must pass a background check to meet Employment Eligibility Requirements. If applicable, must pass a background check to meet Oneida Nation/State Compact and/or Oneida Nation Gaming Ordinance, and may be required to obtain a temporary license and/or Gaming license as a condition of employment.
Must be willing and able to obtain additional related education and training.
Must pass a pre-employment drug screen and adhere to the Nation Drug and Alcohol-Free Workplace Policy.
A Tuberculosis (TB) Screening and/or a 2 step TB Skin Test is required within thirty (30) days of employment.
Must provide a copy of diploma/degree, license, or certification upon employment.
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