Mobile Security Guard - City of Markham - Full Time - Continental Rotating - Markham Job Listing at Paladin Security in Markham, Ontario, ON (Job ID 750435)

Description

Overview Paladin Security: Making the World a Safer and Friendlier Place because we CARE!  
Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Site Description: 
The City of Markham is an award-winning municipality with over 355,000 residents and the largest of nine communities in the York Region is home to more than 1,500 high-tech and life science companies. Markham is a leader in attracting foreign direct investment with more than 210 foreign companies located in the City. Founded in the 1790s, today Markham is Canada's most diverse community and enjoys a rich heritage, outstanding community planning and services, and a vibrant local economy. Markham has received the Excellence Canada Gold Award for Organizational Quality & Healthy Workplace, and multiple heritage and environmental awards. Job Skills / Requirements Position: | Full-Time Mobile Security Guard   Site: | City of Markham - 101 Towncentre Blvd, Markham Ontario    Averaging Agreement: Overtime is Averaging Agreement (AA) after 88 hours OR ESA  Hours: | Continental Rotation - 1600 - 0400  Pay rate: | $18.25/ Hr  Posting Date:  November 11, 2024 Closing Date: December 2, 2024    Schedule Example: 
 

• Week 1 - Days - Mon-Tues, Fri-Sat 
• Week 2 - Days - Sun, Wed-Thu 
• Week 3 - Nights - Mon-Tues, Fri-Sat 
• Week 4 - Nights - Sun, Wed-Thu 

The City of Markham (City) is looking for Mobile Security Guards for the Markham Civic Centre, located at 101 Town Centre Boulevard, and other City locations on an as-required basis. In each of the locations, strict but diplomatic enforcement of security is required. You will, in the course of your duties, encounter numerous situations that cannot be covered by Standing Orders, site-specific security operations proceed which outline the duties and contain property and facility information. For this reason, it is imperative that you have a proven ability to use your own initiative and are capable of representing the City of Markham in a firm but

Duties & Responsibilities: 

• Proactive & reactive security patrols
• Provide leadership, direction, and ongoing coaching and training
• Ensure all standing orders and scheduled daily activities are carried out as required for each shift
• Ensure all Security Guards have received the mandatory training
• Discipline staff when necessary to ensure proper documentation is passed on to head office
• Document and investigate security incidents and complaints
• Communicate any concerns/issues with the Client Service Manager
• Investigate routine incidents
• Manage events and/or organizations leading up to any events
• Coordinate and oversee all extra coverage requirements with Paladin Head Office
• Develop and maintain a training program for the department as well as each individual Supervisor/Guard
• Develop and maintain site post-orders
• Schedule and track recertification training as required
• Research and develop additional training and education, based on department needs and Supervisor/Guard interests
• Create and implement a standardized evaluation process
• Attend Supervisor and Management team meetings and ensure officers receive all pertinent information
• Respond to questions and concerns arising from the front-line staff
• Quality Control – Ensure performance matrix standards are met
• Coordinate the case management of investigations
• Develop educational awareness programs
• Maintain security application databases and administer all Software
• Participate in committees (where applicable)
• Liaise with police and other agencies
• Provide Statistical Analysis
• Manage Key Control & Auditing (with the City employees)
• Track and follow up on Incident Reports
• Be an accurate and dependable resource having knowledge about services on campus
• Be able to comprehend and demonstrate competencies of City of Markham and the Security policies and procedures with an ability to use a customer service approach
• Be attentive to the needs of the visitors and as well as be able to build relationships with the city community.
• Be able to keep an open and objective mind, remembering the city's diverse community.
• Encourage a safe and supportive environment.
• Assist visitors, and employees during crisis and contact the necessary emergency services as needed
• Frequently inspect the facility for damage and report to management.
• Ensure that the property is safe by ensuring all security measures are functioning properly.
• Must be able to provide certifications in Use of Force (UoF) and Management of Aggressive Behaviour (MOAB)  
• Applicants lacking these certifications can opt into Paladin's UoF/MOAB training program prior to their onboarding training to ensure they meet the requirements of the position  

Job Requirements

• Minimum One (1) year of Security Guard experience in a municipal government or corporate environment would be an asset.
• Post-secondary education in a related field would be an asset.
• Must have excellent communication and interpersonal skills
• Must have a customer service-oriented attitude
• Must possess a valid Security License for the Province of Ontario
• Must possess a current First Aid/CPR certification
• Must possess a current NVCI certification
• Must possess a valid Use of Force certification
• Physical Demands; excessive walking, standing, exposure to all weather conditions and extreme temperatures
• Patrol assigned area on foot or on bicycle
• Utilize two-way radio and comput15.25er applications
• Excellent verbal and written English communication skills required.  Bilingual and Multilingual applicants are preferred.
• Previous knowledge of Perspective reporting software is an asset
• Previous knowledge of C-Cure/S2 access control software as an asset
• Must participate in professional development and on-site leveling system requirements
• SafeTalk and/or ASIST training would be an asset
• Must be flexible with shift availability (security operates 24 hours/day)
• Previous experience or training within a loss prevention/security field preferred
• Must complete all required site training within 30 days of the on-site hire date
• Additional job-related tasks and duties as assigned

Please be aware:
The UoF/MOAB training is not paid as it is a pre-requisite, however, Paladin will cover all of the costs of the training with a 6-month commitment to the position/availability      Why choose Paladin? 

• Opportunities for advancement and growth 
• Unionized benefits (including Education Allowance & Pension Plan) 
• Free Uniforms 
• Security license reimbursement 
• Dry cleaning & hemming/tailoring allowance 
• Paid vacation & sick days 
• Additional perks! 

Benefits  Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs. 
Education Requirements (Any)

High School Diploma/GED

Certification Requirements (Any)

Minimum of 1 year security experience
Standard First Aid, CPR Level C
Valid Ontario Security License

Additional Information / Benefits We thank all applicants for their interest; however, only those applicants that are short-listed will be contacted for an interview.

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.  

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability

 Apply on company website