Security Site Manager - Permanent Job Listing at Paladin Security in Nanaimo, British Columbia, BC (Job ID 834724)

Description

Overview Job Skills / Requirements

We are seeking an experienced Security Site Manager to oversee and coordinate security operations at a large retail complex site operating 24/7.

You will lead a team of security professionals while implementing policies and procedures that maintain high-level security standards. The Site Manager will work closely with, and report directly to, the Client Service Manager.

The ideal candidate is a strong leader with excellent multitasking abilities, a solid understanding of health and safety protocols, and proven experience in emergency response. The goal is to maintain a safe and well-protected environment for clients, employees, visitors, and property.  

Typical Duties and Responsibilities:

• Provide strong leadership to the security team, ensuring a high standard of customer service.
• Address and resolve client concerns and recommend improvements to security operations.
• Supervise all security staff and act as a resource for security issues, ensuring adherence to company policies and procedures.
• Maintain and enforce organizational and client policies, including professionalism, reporting standards, and performance expectations.
• Support officers in their daily responsibilities and mentor staff to deliver consistent, high-quality service.
• Conduct site orientations and training for new officers; monitor performance and document or discipline as required.
• Lead shift briefings, debriefings, incident reports and performance evaluations.
• Serve as the first point of contact for after-hours calls from site staff.
• Conduct investigations and risk assessments.
• Create and maintain site schedules to ensure full coverage across all shifts.
• Handle last-minute absences and arrange shift coverage as needed.
• Ensure all officers meet the site's training and certification requirements.
• Oversee surveillance systems, access control platforms, and communication tools.
• Maintain situational awareness and ensure timely escalation of security events.
• Deliver site-specific onboarding, refresher training, and scenario-based exercises.
• Ensure all staff maintain required certifications and comply with organizational standards.
• Conduct audits of patrol logs, reports, and access control activity.
• Implement corrective actions and service improvement plans.
• Ensure compliance with policy, regulatory guidelines, and privacy standards.
• Ensure SOPs are accessible, clear, and consistently followed by all staff.

QUALIFICATIONS:

• Minimum one year of supervisory security experience, or a comparable combination of experience and education.
• Class 5 Driver's License preferred.
• OFA1 certification preferred, training available.

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BC Security License

Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.