Security Site Supervisor - London Public Library (Central Branch) Job Listing at Paladin Security in London, Ontario, ON (Job ID 834988)

Description

Overview Job Skills / Requirements

Site Description: 

London Public Library – Central Branch is a busy public facility serving a diverse community. Security personnel provide a visible presence, assist with patron interactions, and respond to incidents to maintain a safe and welcoming environment. The role requires strong interpersonal skills and the ability to manage public-facing situations professionally. 

Position: Full-Time Site Supervisor 

Site: London Public Library – Central Branch 

Site Address: 215 Dundas Street, London, ON  N6A 6H9 

Hours: Monday - Friday (09:00 - 17:00 hours)

Pay Rate: $21/hour

Overtime Method: Employment Standards Act (ESA)

Posting Date: March 3rd, 2026 

Internal Closing Date: March 10th, 2026 

External Closing Date: March 31st, 2026  

Position Overview: 

• Control, oversee and direct the activities of Site Guards  
• Motivate and manage the performance of security staff to ensure that the performance of all Guards is of the highest quality and complies with requirements  
• Liaise with the London Public Library management and Community Agencies with regard to any security issues and implement instructions and temporary post orders as necessary  
• Assist in developing policies for continuous improvement to services to enhance services  
• Orientate and Train: Provide appropriate orientation and training  
• Assign Work: Assign special assignment duties to guards ensuring they are qualified and trained for the task  
• Scheduling: Create and manage the work schedule for the department 
• Corrective Actions: Address performance problems through the Paladin performance management procedures  
• Incident Reports: Review and sign-off on all incident reports created each shift by Security 
• Emergency Response: Emergency Team Representative to actively monitor site conditions and assist with plant evacuation process  

Key Responsibilities: 

• Operating, accessing and occasionally monitoring the video surveillance equipment 
• Monitoring and responding to alarm systems 
• Maintain a high standard of civility, deportment and appearance and guards shall proactive a philosophy of compassion and de-escalation 
• Supporting staff, volunteers, tenants and Library patrons by knowing and understanding the Library's Rules of Conduct and being able to apply these rules in a fair, dignified and positive manner. 
• Reporting Incidents using the Library's Incident Reporting Tool 
• Resolving incidents according to the Library's guidelines, instructions, procedures, and reporting on incidents according to established procedures 
• Protecting all persons (including public, staff, volunteers, on-site contractors, tenants) and property in the event of medical, fire, disaster, severe weather, bomb threat, evacuation and other emergencies 
• Functioning as the Primary First Aid service provider at the Central Library. This might include the ability to administer a blocking medication such as Naloxone and use of devices such as automated external defibrillators (AED) 

Prerequisites:

• Valid Security Guard License for the province of Ontario
• Valid First Aid & CPR Level C certification from a WSIB-approved provider
• English fluency (oral and written) is required
• Legally authorized to work in Canada
• Exceptional Customer Service Skills 
• Proficient with Microsoft Office

Applicants who do not possess Use of Force (UOF) / Management of Aggressive Behavior (MOAB) certification may opt into Paladin's certification program prior to onboarding to meet position requirements.

First Aid, CPR Level C
Valid Ontario Security License

Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation, Paid Sick Days