Description
Overview Job Skills / Requirements
The Security Systems SOC Operator is responsible for supporting the Security Technology team with service coordination, Tier 1 systems troubleshooting, administrative tasks, testing, and vendor coordination. This position plays a key role in maintaining the daily operations of our Healthcare client's security systems and ensuring timely support for service requests.
In addition, this role functions as a Security Operation Centre Operator with call/dispatch of security resources at Healthcare sites, alarm monitoring, and a variety of related escalation and administrative functions when security system workloads decrease.
Schedule: Monday - Friday, 0800-1600hrs
Pay Rate: $25.25/hour
Work Location: This position will be based fully in-office (West Broadway & Cambie area)
Key Responsibilities
Primary - Security System Service
Systems Service & Support
- Provide Tier 1 troubleshooting for security systems (access control, alarms, CCTV, etc.)
- Conduct scheduled or on-demand system testing and inspections
- Manage and triage incoming service and project tickets
- Monitor and process the Security Systems Service email inbox
- Perform centralized access control changes on request
Internal & External Coordination
- Coordinate with external vendors for service calls, inspections, and SLA requirements
- Liaise with internal departments as necessary for service-related activity
- Support security systems projects by ensuring operational and end-user needs are met
Administrative Support
- Prepare and process security systems for service-related invoices
- Assist with inventory management for devices, equipment, and spares
- Track service calls, preventative maintenance activities, and project tasks
- Assist with developing and maintaining security systems documentation and user guides
Training & Education Support
- Contribute to training and education programs related to security systems
Secondary - SOC Operator
- Call/Dispatch of security resources at Healthcare sites
- Alarm monitoring and alarm triage
- SOC related escalations and administrative functions
- System status awareness and non-urgent system-related tasks
- Provide Tier 1 systems support to help SOC with minor troubleshooting
- Maintain communication with SOC and Security Technology teams on relevant system updates
Qualifications & Competencies
- Knowledge of security systems such as access control, alarms, and CCTV
- Strong multitasking and prioritization skills, especially in a service-based environment
- Excellent communication skills with staff, vendors, and security personnel
- Ability to follow technical procedures and escalation protocols
- Detail-oriented with strong administrative accuracy
- Experience with service ticketing systems and workflow management tools
- Proficient with Microsoft 365 tools such as SharePoint, Lists, Excel, and related applications
Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.
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