Service Manager Job Listing at Paladin Security in Burnaby, British Columbia, BC (Job ID 812079)

Description

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Our Service Manager is responsible for client site visits and walkthroughs to scope new projects, compiling quotes, managing new installations, and coordinating service requests. You'll also identify upgrade opportunities, and ensure our clients receive the highest quality of ongoing support.  

We are looking for a hands-on team player with experience in the security systems industry for a mix of technical, operational, and customer-facing work. If you have experience installing and configuring CCTV systems, alarm panels, access control, and remote video monitoring (Immix experience is a major asset), then this could be the ideal next step in your career!

Salary: $65,000 - $80,000, plus commission

Responsibilities:

• Conduct site visits and walkthroughs with clients to assess needs and scope service or installation work
• Prepare accurate service and installation quotes and proposals
• Manage scheduling for installations, service calls, and technician quality-check visits
• Oversee completion of new installations and service work to ensure high standards
• Act as the main point of contact for clients, handling inquiries and following up on open service items
• Coordinate with technicians and dispatch to ensure timely and efficient service delivery
• Identify opportunities for system upgrades or improvements during client visits
• Ensure documentation, work orders, and project details are kept accurate and up to date
• Other duties as required to meet operational needs

Requirements:

• 3+ years of hands-on experience as a Security Systems Technician, specifically with CCTV systems, video surveillance hardware, and configuring monitoring systems
• Strong working knowledge of Immix and VMS platforms (e.g., Milestone, Genetec, Avigilon)
• Previous experience coordinating or supervising installation or service projects preferred
• Strong communication and organizational skills; comfortable in client-facing situations
• Demonstrated ability to build strong business relationships across various audiences
• Keen eye for detail and high standard of quality
• Proactive work ethic and ability to think outside the box

This role will be based in-person at our Burnaby office, with the opportunity to work from home once per week after successfully completing training. Class 5 BC Driver's License and a reliable personal vehicle are preferred, as frequent travel throughout the Lower Mainland will be required.

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.