Custom Report Coordinator Job Listing at Paycom in Oklahoma City, OK (Job ID 267623)

Description

The Custom Report Coordinator is responsible for working with both the customer and internal development teams to aid in the creation or troubleshooting of external custom development projects for Paycom clients. These projects will integrate our products and services with outside entities (vendors, clients, and other third parties). Most projects will utilize strong organizational skills along with payroll, accounting, or benefit industry knowledge. The Custom Report Coordinator will communicate directly with customers and support their development requests to ensure they are leveraging the software solutions to fit their unique business needs.

RESPONSIBILITIES

• Support service teams in client initiatives with needs around custom development. This includes custom reports and custom solutions for existing system modules – including payroll, time and attendance, and general ledger.
• Coordinate directly with customer, service team, and development team to gather necessary. information and facilitate creation of custom development items from request to live-release. Troubleshoot or make any necessary adjustments after project completion.
• Provide consistent, effective communication with customers and internal parties to keep projects within agreed upon completion timelines.
• Understand system functionality and capabilities to vet and determine feasibility of custom project request.
• Provide system feedback to product management on behalf of clients. Use resources and teammates to arrive at the best solution for customer's business needs.
• Gain client satisfaction and acceptance with completed project. Consistently meet performance measures and metrics to ensure SLAs are met.
• Assist with special projects as needed.

MINIMUM BASIC QUALIFICATIONS

Education/Certification:

• Bachelor's Degree

Experience:

• 1-2 years professional working experience with at least 1 of those years in a client facing role.
• 1 year of Paycom product functionality experience.
• Experience troubleshooting complex client inquiries utilizing problem-solving and analytical skills or on complex topics.

PREFERRED QUALIFICATIONS

Experience:

• Stable work history
• Some experience troubleshooting more routine/standard client accounts/inquiries utilizing problem-solving and analytical skills under moderate supervision.
• Basic professional customer service experience.
• Experience as a user of the Paycom system.
• Experience utilizing Excel for imports and exports of data with ability to perform moderately complex tasks, such as working with large data sets, pivot tables and completing formulas.

Skills/Abilities:

• Technically savvy with the ability to instruct clients on the use of Paycom products.
• Strong relationship building ability.
• Professional communication through phone, email, and in person.
• Ability to maintain professional communication during all client interactions.
• Computer skills in Windows and MS office and the ability to easily learn new applications.
• Adapt and thrive in a fast-paced, changing environment.
• Self-motivated to complete assigned tasks and projects on time.
• Ability to manage multiple projects concurrently with aggressive deadlines.
• Ability to maintain organization of multiple tasks and projects.
• Strong attention to detail and organizational skills.
• Perpetual learner.
• Basic data management skills: ability to audit, format, model and analyze large data sets.
• Ability to distill data and analysis into high-level reports and summaries.
• Ability to discern data inaccuracies through technical experience and knowledge.
• Ability to apply principles of logical thinking to define problems, collect data, establish facts and draw conclusions.
• Strong collaboration skills to partner effectively across various levels of the organization.

Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. ****To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information: paycom.com/careers/eeoc