Description
Assignment Summary
The Success Planner acts as the bridge from Customer Success to the Sales Organization. They will live in Customer Success but operate in Sales. This role will work with Sales to proactively identify a prospect or client's business needs and recommend innovative strategies or solutions to achieve their desired outcomes. They will work as the technical lead for the Account team, be a liaison to the core Customer Success team, and coordinate with both parties for the flawless implementation of our products and services.
Job Description
Success Planning is the bridge from Customer Success to the Sales Organization. This role will be of Customer Success but operate in Sales. They will work closely with Sales to proactively identify a prospect or client's technical business needs and recommend innovative strategies or solutions to achieve their desired outcomes.
They will work as the technical subject matter expert on behalf of Penske Account team by facilitating tech-related discussions with current customers and prospects, that simplify (and demystify) our product offerings.
This role will act as a liaison to the Customer Success team by ensuring the successful hand-off from Sales to Customer Success. They will coordinate with both parties for the flawless implementation of our products and services. Thus, breaking down the silos and aligning the Pre with the Post sales teams.
Success Planning will help the Customer Success team achieve predictable value delivery. Additionally, they will help Sales to sell/demonstrate said value of Penske Digital products & services.
Hybrid Role - 3 days in Office On-Site (Green Hills - Reading, PA) - 2 days Remote.
Major Responsibilities
• Develop & maintain Penske Digital subject matter expertise
• Develop & maintain Penske Sales & Product Line expertise
• Help to Increase the velocity of deals with Outcome-Based Selling
• Facilitate (or help Sales to) technical discussions throughout the sales cycle
• Team Lead/Mentor
• Leadership Skills
• Apply a consultative approach to convert Products & Services into Solutions/Outcomes for Customers
• Create and get approval on the customer's path to and definition of Success
• Create a comprehensive & strategic Success Plan for customers
• Ensure successful hand-offs from Sales to Customer Success
• Support Customer Success with customer re-onboarding efforts
• Other projects/task as assigned by manager.
Qualifications & Skills
• Strategic Planning
• Highly Adaptable
• Critical Thinking
• Self-Motivated
• Problem Solving
• Organizational Skills
• Time Management
• Verbal & Written Communication Skills
• Strong Presentation Skills
Relevant Experience
• 5+ years Customer Service
• 3+ years Customer Success or Sales
Education
Bachelor's Degree preferred but will consider experience in lieu of degree.
Other
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements:
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer
Job Family: Marketing & Communications
Address: 100 Gundy Drive
Primary Location: US-PA-Reading
Employer: Penske Truck Leasing Co., L.P.
Req ID: 2410860
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