Company: Pima Medical Institute
Location: Houston, TX
Career Level: Associate
Industries: Government, Nonprofit, Education
Description
The Technical Support Specialist is critical in ensuring the seamless operation of technological resources that support academic excellence. This position involves providing exceptional technical support to faculty and staff while demonstrating a commitment to enhancing the educational environment through technology.
ESSENTIAL FUNCTIONS:
- Collaborate closely with various departments to address and resolve hardware, software, and network system issues.
- Provide training and guidance to users, empowering them to make the most of the technological resources available.
- Provide technical support to faculty and staff via phone, email, and in-person interactions.
- Troubleshoot and resolve hardware and software issues with a focus on timely and effective solutions.
- Assist in setting up and maintaining computer systems, networks, and peripherals used within the institution.
- Develop and maintain documentation for troubleshooting procedures, technical issues, and regularly used software applications.
- Conduct training sessions for users to enhance their understanding of technology resources and tools.
- Collaborate with other IT staff to ensure the smooth operation of network services and institutional technology systems.
- Participate in evaluating and integrating new technologies that enhance the academic environment.
- Additional duties may be assigned.
- Technical Proficiency
- Problem-Solving Skills
- Communication Skills
- Customer Service Orientation
- Collaboration
- Adaptability
- Attention to Detail
SUPERVISORY DUTIES:
- None
MINIMUM QUALIFICATIONS:
- Associate degree in Information Technology, Computer Science, or a related field
- Proven experience in a technical support role, preferably in an educational environment
- Strong knowledge of standard operating systems, software applications, and hardware components
- Excellent communication skills, both verbal and written, to effectively convey technical information to non-technical users
- Ability to work collaboratively within a team and independently to achieve objectives
- Customer-service-oriented mindset with a passion for assisting users and resolving technical challenges
- Familiarity with network configurations, troubleshooting tools, and IT security best practices
PREFERRED QUALIFICATIONS:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
REQUIRED LICENSES, CERTIFICATIONS, OR REGISTRATIONS:
- None
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