Description
RN Intake and Triage Coordinator – Medical Oncology
Location: Pewaukee Cancer Center
FTE: 1.0 (Full Time, Days)
Schedule: Monday–Friday, 8:00 am–4:30 pm (may flex to 5:00 pm)
Join our dedicated cancer care team at UW Health at ProHealth Care Cancer Center and make a lasting impact from a patient's very first step into oncology care. We're seeking an experienced and compassionate RN Intake and Triage Coordinator to serve as a clinical liaison and care guide for new patients referred to our Oncology program.
In this unique role, you will be the RN managing intake and triage for new oncology consults. You'll collaborate closely with physicians, APPs, and scheduling staff to ensure each patient is thoughtfully prepared for their first visit and receives timely, appropriate care. You'll also support patients over the phone and in person, creating a trusting relationship that enhances their entire care journey.
What You'll Do:
Review and triage new oncology referrals, determining urgency and readiness for consultation
Coordinate with referring providers to ensure complete and timely documentation
Contact patients before their visit to introduce yourself, offer guidance, and gather needed information
Collaborate with cancer care teams to schedule the right services at the right time
Meet patients at their first consult to provide support and clarity, and follow up as needed
Serve as a resource for patient education and support, using motivational interviewing to promote engagement
Identify and help overcome barriers to care, including emotional and logistical challenges
Document in Epic accurately and efficiently to support care coordination and compliance
Why You'll Thrive Here:
You'll be part of a highly collaborative environment working directly with respected leaders
This is a growing role, offering autonomy and the opportunity to shape ProHealth's intake and triage strategy
You'll work primarily at our Pewaukee campus, with occasional presence at nearby locations during peak times
Qualifications:
Current RN license in Wisconsin required
Associate degree in nursing required; BSN preferred
Minimum 2 years of RN experience, preferably with complex or specialty patients
Strong comfort with Epic, Microsoft Office, and digital documentation systems
Self-motivated, independent, and organized with excellent communication skills
If you are a nurse who thrives on meaningful patient connection, has strong clinical judgment, and wants to help people at one of their most vulnerable moments, we encourage you to apply today.
What You Will Do:The RN Intake & Triage Coordinator is a vital member of the Medical Oncology team at the UW Health at ProHealth Care Cancer Center locations. This individual is responsible for the following:
• Initiates, monitors and evaluates best practices for new patient referrals to Hematology/Oncology.
• Collaborates with physicians, advanced practice providers, and ancillary health care team members to coordinate system resources to maximize appointment efficiency for new patients.
• Advocates for the patient by providing support and resources in order to reach optimal hematology/oncology care
• Develops a patient-centered plan of efficient care, operating from an in depth understanding of their unique meaning of health, illness and disease
• Triages patient calls to the appropriate service (i.e. Triage Bay, ED, appointment).
The responsibilities of this nurse include:
• Assists the patient in getting appropriate appointments to address their unique diagnosis.
• Coordinates appropriate referral information from the referring provider.
• Determines patient acuity/urgency based on diagnosis and medical record clinical information.
• Facilitates patient access to the appropriate Cancer Care team
• Promotes stress management by helping the patient and family cope with the fears and concerns that accompany life and health changes
• Provides evidence-based patient education and assists in shared decision-making
• Provides care coordination and collaboration during patient transitions across the Continuum of Care
• Identifies barriers to disease self-management and self-care
• Functions independently and possesses the internal discipline/drive to guide care for patients with complex health needs
• Completes all EHR documentation accurately, timely and efficiently for regulatory compliance
• Demonstrates effective use of healthcare and information technology resources
• Attends appropriate educational opportunities and shares knowledge and experiences with others in formal and informal settings. Maximizes personal growth and develops an individual educational plan.
• Demonstrates a commitment to the values of the ProHealth Experience: Respect, Relationships, Communication, Collaboration and Excellence
You Will Need:
- Registered Nurse (RN), WI or eNLC State
- Associates degree in nursing required, bachelors preferred
- Minimum of 2 Years experience in nursing
- Basic understanding of computer use, Microsoft Outlook, internet and health information technology (Epic EHR required).
- Proficient in Epic EHR, Microsoft Office suite and other health information technology.
ProHealth Care, one of the largest employers in Waukesha County, offers work that is challenging and rewarding. The organization is dedicated to providing the highest quality service to our patients and their families and treats each individual with respect – the way they should be treated. ProHealth Care supports a Just Culture, one that encourages an open learning environment and maintaining safe systems. We have high expectations for those who join our team of nearly 5,000 employees. In return, we offer exceptional career opportunities in a dynamic, health care system where the contributions of every team member are valued.
ProHealth Care is an equal opportunity employer and is committed to an inclusive work environment and values the perspectives of our people. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
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