Description
At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing. XM Strategist - International Markets (Germany)
Why We Have This Role
Our XM Strategists support our sales teams by bringing their years of experience and credentials to bear through defined client engagements ranging from executive coaching, best practice sharing and vision setting through in-depth workshops and shorter engagements with the goal of inspiring customers to choose Qualtrics as their technology of choice for Experience Management. This team dives deep on key deals and strategic accounts to positively influence time to close, increase average deal size and drive an improvement in overall win percentage.
The XM Strategist for our International business will act as an expert advisor across our core XM domains (customer, employee and market research) for Enterprise customers looking to potentially start their programs with Qualtrics and existing brands looking to expand and elevate their programs. While most of your efforts will be focused in the pre-sales environment, this expert team is involved in a number of additional cross-functional initiatives including inputting in product and product marketing direction, content generation, contributing to analyst reports/relationships, speaking at and attending events, and influencing account-based marketing activity.
How You'll Find Success
- Thrive as a subject matter expert focused on pre-sales engagements that build, expand and close pipeline in the most critical accounts for the business, with the most critical stakeholders and decision makers.
- Serve as a strategic partner to the sales team in key opportunities, delivering outputs that help customers build their vision for experience management, and design their roadmaps towards the art of the possible.
- Entrepreneurial Mindset: Take initiative to grasp the expected outcomes and context, working independently to drive results.
- Effective Communication: Influence effectively at all levels, creating trust and collaboration within the team.
- Build Relationships with Executives: Proactively cultivate strong relationships with executives, as these connections will provide critical insights, influence, and opportunities to drive impactful outcomes.
How You'll Grow
- The XM category cuts across several stand-alone areas of professional expertise. In this role you will gain exposure not only to areas that align with your core areas of expertise (e.g., customer experience), but will also be afforded the opportunity to shadow and eventually own motions aligned to other areas under the XM umbrella (e.g., employee experience and market research).
- While this role is primarily designated to support a specific market / location, it is not dedicated. As such, there is opportunity to work across EMEA and the broader International group, growing your experience across geographies and utilizing any industry or use case specific expertise you may have in collaboration with other strategists around the world
- Our customers lean on us as experts in this space - we inspire them to think differently and help them inspire stakeholders across their organizations to mature their programs and become leading examples of XM. As the category and our product grows and evolves, so do your skills - with topics like omnichannel and AI being central to the way
Things You'll Do
- Work directly with sales teams pursuing key deals across quarters and years. These deals could range from large dollar deals with significant impact on short-term company performance to important industry leaders who prefer to take a crawl-walk-run approach to XM. Either way, your expertise and guidance will be essential to effectively meeting our customers' needs.
- Engage with select existing customers who have the potential to act as flagship advocates and are wanting to significantly expand their license within or across XM categories.
- Act as a support / guide to the service delivery teams (internal and ecosystem) in key flagship accounts and as a trusted advisor to the C-suite / budget holders of our most valued customers.
- Influence go-to-market strategy for XM:
- Provide guidance to the PMM team on product positioning and messaging, competitive intelligence and key trends influencing how we position and grow.
- Provide guidance to the teams responsible for unlocking barriers to growth in this market (e.g. accessibility, security, procurement frameworks) and work with these groups to proactively address critical issues
- Provide guidance on thought leadership content to help build our brand in market. Be a visible, strategic thought leader at our most strategic customer events
What We're Looking For On Your Resume
- Experience working in or with enterprise teams owning CX (Customer Experience), EX (Employee Experience) or MR (Market Research) functions within name-brand organization
- Experience consulting on the design and implementation of Experience Management (XM) Programs - Employee or Customer
- A strong knowledge of survey/assessment design, change management consulting, and quantitative or qualitative data analysis
- A strong understanding of industry trends and an ability to articulate for the layperson
- College degree in a related field (e.g. Psychology, Business, Social Sciences, Economics, etc.). Graduate degree preferred.
- Demonstrated ability to persuasively communicate complex concepts at the highest level within organizations and an ability to build relationships with strategic decision makers
What You Should Know About This Team
- We pride ourselves on being a team that not only understands but also contributes to the achievement of the company's primary objectives.
- Partnering with sales teams across different locations, we foster a culture where smooth communication and collaboration reign supreme.
- Our team values the ability to take initiative, work independently, and accomplish key initiatives. Everyone is encouraged to think ahead, anticipate potential issues, and find ways to proactively conquer.
Our Team's Favorite Perks and Benefits
- Qualtrics Experience Program - A bonus each year for an experience of your choosing
- Worldwide and diverse community that enjoys helping each other
- In our offices we take pride in creating an open and collaborative work space.
- At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can, as a result of our culture, make their best possible contribution to our team
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