Grad School Dean Job Listing at ResultsCX in Lapu-Lapu City, Central Visayas (Job ID PH10985)

Description

Description
Grad School Dean

The Grad School Dean occupies a key position in the development of ResultsCX's newest associates by leading them through an organized classroom to production environment supported by high levels of application, practice, observation, and feedback to develop specified levels of key performance indicator attainment.

We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX!

• Work in collaboration with the site training professionals to conduct a successful training to Grad School transition
• Lead new teams, or supervise team leaders of groups of new associates progressing through Grad School
• Ensure that requirements for all associates including number of monitors, calibrations, coaching sessions, and team meetings are consistently met and tracked
• Monitor and record the progress of all new associates in the Grad School environment to ensure each is progressing through their required step goals.
• Maintain a dedicated area for support of Grad School to include signage, workstation materials, performance, and recognition boards
• Conduct end of Grad School hand off meetings to receiving team managers reviewing abilities of each associate

• Excellent organization skills and ability to multi-task in a dynamic, fast paced environment
• Well-developed oral and written communication skills
• The ability to lead teams and measure individual performance
• Excellent consulting skills, (e.g., critical thinking, problem solving, decision making, and influencing)
• Superior written and verbal communication skills
• Excellent judgment and problem-solving skills
• The ability to creatively use resources and adjust to changes quickly and professionally
• The ability to work independently with minimal supervision, but also in a team environment
• Strong computer and software skills; proficient in Microsoft Office: Word, Excel and PowerPoint
• Strong attention to detail
• Project Management skills

• All-around fun in the workplace
• Healthcare Benefits
• Opportunity to grow with ResultsCX if that's “Your Greater”

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX's 30+-year track record for reimagining the customer experience to meet consumers' evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.