HR Business Partner Job Listing at ResultsCX in Bengaluru, KA (Job ID IND00046)

Description

Description

We are seeking a dynamic and proactive HR Business Partner (HRBP) – Level 2 to join our team. This role is suitable for an experienced HR professional who will work closely under the guidance of an HR Director to support day-to-day HR operations, people management, and strategic initiatives. The HRBP will act as a trusted advisor to employees and a key link between the HR department and business units.

1. Employee Engagement:
• Drive employee engagement initiatives to foster a positive and productive work environment.
• Conduct surveys, focus groups, and feedback sessions to understand employee needs and concerns.
• Organize and execute engagement activities, team-building events, and wellness programs.
2. Support HR Operations:
• Assist with recruitment, onboarding, and offboarding processes.
• Maintain employee records and ensure compliance with HR policies and procedures.
• Provide support to employees regarding HR-related queries, benefits, and workplace issues.
3. HR Compliance and Reporting:
• Ensure compliance with labor laws, company policies, and regulatory requirements.
• Assist in preparing HR reports, metrics, and dashboards for the HR Manager and leadership team.
4. Performance Management:
• Support performance appraisal cycles, goal-setting, and employee development plans.
• Work with managers to identify training and development opportunities for employees.
5. Shift Coverage:
• Be available to work flexible shifts, including night shifts, as per business requirements.
• Collaborate with team members to ensure smooth HR support during all operational hours.
6. Conflict Resolution and Employee Relations:
• Provide guidance to employees on workplace concerns and mediate disputes when required.
• Support investigations and resolutions for employee grievances and disciplinary actions.
7. Policy Implementation and Communication:
• Assist in communicating and implementing HR policies and programs effectively.
• Act as a key point of contact for employees to ensure clarity and adherence to policies.

• Education: Bachelor's degree in Human Resources, Business Administration, or related field.
• Experience: 2–4 years of experience in an HR generalist or HRBP role. Experience in employee engagement and night shift coverage is an advantage.
• Skills:
• Strong interpersonal and communication skills.
• Ability to handle confidential information with integrity.
• Proficiency in HR software and tools.
• Problem-solving and conflict resolution skills.
• Flexibility to work in a fast-paced and dynamic environment.
• Proficient in MS office.

• Key Attributes:

  • Empathetic and approachable, with a passion for people and culture.
  • Strong organizational skills and attention to detail.
  • Ability to work collaboratively with cross-functional teams.
  • High adaptability to work flexible shifts, including nights, as per business needs.

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and inclusive work culture.

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX's 30+-year track record for reimagining the customer experience to meet consumers' evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.