Description
Join our team here at River Valley Counseling Center, Inc.! We are hiring a Lead Client Service Representative!# About Us At River Valley Counseling Center, Inc. (RVCC), our mission is to improve the health and well-being of every person in our community. We provide expert, compassionate care grounded in honesty, respect, and dignity. Through collaboration, innovation, and education, we inspire hope and empower positive change in those we serve. We are committed to being responsible stewards of our resources, ensuring efficient and cost-effective care for all. Position Summary: The Lead Client Service Representative provides frontline support by answering calls, verifying client information, and coordinating chart creation and referrals. The role includes assisting with insurance eligibility, authorizations, recordkeeping, and responding to internal and external requests in a timely and confidential manner. Additionally, this position serves as a lead and supports the Director in training and managing day-to-day functions within the administrative departments. Key Responsibilities: To answer phone calls promptly and courteously, collect and verify all client demographics to create and/or reopen client charts. Assist and respond to calls from potential clients and referral sources on a daily basis or within 24#48 hours. To support checking insurance eligibility. Which includes calling commercial insurance providers to identify plan coverage.# To submit new and updated insurance to RVCC Billing group To accurately handle correspondence, recordkeeping, database maintenance, and release of information procedures in a time-sensitive manner.# Serve as a lead and support the Department Director in training and managing day-to-day functions within the administrative departments. Assist administrative departments in projects as needed and perform other duties relative to site operations, as assigned or directed. Qualifications: Required: Education: High School Diploma or GED. 1-2 years# experience as a receptionist, administrative assistant or other office work.#Proficiency in using RVCC#s EHR (Carelogic) and computer systems accurately and effectively. A commitment to customer service and client contact is required with an ability to relate to individuals of all ages and culturally diverse backgrounds at all levels of the socio-economic strata; knowledge of developmental needs over the age span of the populations/clients being served. Excellent verbal and written communication skills;effective management and planning skills; interpersonal skills; crisis intervention skills; organizational skills; attention to detail; ability to work within deadlines; knowledge of legal and ethical issues pertaining to the profession all required. # Preferred: Experience in human services or working in a physician#s office is preferred.# Knowledge of insurance, including being able to verify eligibility, benefits, and coverage of specific service codes preferred. Bilingual (English/Spanish)#preferred. What We Offer: A supportive, mission-driven work environment Opportunities for professional development and continuing education Competitive benefits package Collaboration with a compassionate, multidisciplinary team The chance to make a real difference in our communities# Summary of Benefits: Salary Range: $18.25 - $24.25 / hour Based on years of experience, level of education, specialty and licensure/certifications.#Additional Compensation for advanced education.# Generous time off benefits for eligible positions Exclusive employee discounts Excellent and affordable insurance including health, vision, dental and pet insurance Free access to VHS Fitness # Relaxation center Mileage reimbursement# 403b match CEU reimbursement up to $1,000 per year Tuition reimbursement up to $7,000 per year Our Commitment to Diversity and Inclusion: River Valley Counseling Center, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you#re passionate about helping others and want to be part of a team that values integrity, compassion, and innovation # we#d love to hear from you! # Posting remains open until filled.#
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