Description
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Job Description :
Summary
We are seeking a highly organized and detail-oriented Senior Fleet Risk Operations & Project Manager to support our consultancy team through expert-level project coordination, CRM system management, and billing operations. This role focuses on executing critical back-end functions that enable successful delivery of safety consulting services. The ideal candidate will thrive in a dynamic, fast-paced environment and bring strong capabilities in workflow management, CRM optimization (HubSpot preferred), client billing, and internal process improvement.
This position is instrumental in supporting both revenue growth and customer satisfaction by ensuring smooth operational execution behind the scenes.
Ideal Candidate Profile:
You are a systems-oriented project manager with strong attention to detail and a passion for operational excellence. You thrive behind the scenes, enabling the consultancy team to shine by ensuring smooth project flow, timely billing, and robust client communication. Your CRM expertise, process-minded approach, and ability to manage multiple priorities make you an essential part of the team.
REMOTE work from HOME
Essential Functions
Project Management & Operational Support
- Manage and track safety consulting engagements and client deliverables from initiation to completion, ensuring all milestones and deadlines are met.
- Serve as the central liaison between consultants, clients, and internal stakeholders to coordinate resources and resolve workflow gaps.
- Maintain internal project dashboards and lead weekly status reviews with consultants and leadership.
Communications & Content Management
- Draft and distribute internal and external communications including safety alerts, program updates, and newsletters.
- Help manage the Fleet Risk Services LinkedIn page and digital engagement tools.
Client & Vendor Coordination
- Assist in managing third-party vendors, including CRM platforms, billing tools, and translation services.
- Provide logistical and administrative support for client-facing webinars, training sessions, and onboarding calls.
Data Analysis & Risk Reporting
- Analyze fleet and safety data submitted by clients to prepare risk dashboards and loss prevention reports for consulting teams.
- Summarize key trends and insights for presentation to clients and internal stakeholders.
- Support DOT audit preparation and other data-driven projects as needed.
- Monitor service utilization against billing scope to identify upsell or renewal opportunities.
Billing & Revenue Operations
- Create and maintain invoicing schedules for consulting clients; coordinate monthly and milestone-based billing in accordance with service agreements.
- Work closely with Finance to ensure accuracy in billing data, resolve discrepancies, and track collections.
CRM & Customer Lifecycle Management
- Administer and optimize the HubSpot CRM to track leads, deals, customer communications, and service delivery progress.
- Automate key CRM workflows such as onboarding emails, follow-ups, document requests, and renewal notices.
- Ensure all customer interactions are documented and aligned with consultancy touchpoints.
Additional Responsibilities
- Performs other duties as assigned.
Required Skills & Abilities:
- Strong project management and organizational skills
- Proficient in HubSpot CRM or similar platforms
- Experience with invoicing, billing systems, or accounts receivable coordination
- Excellent verbal and written communication skills (bilingual Spanish preferred)
- Ability to work independently in a fast-paced, remote-friendly consultancy environment
- High attention to detail, with ability to manage multiple projects simultaneously
- Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word) and Adobe Acrobat
Qualifications
- Bachelor's degree required in Safety or Health or equivalent experience
- Two (2) years or more relevant experience in operations, project management, or consulting support
- HubSpot experience highly preferred
- Lean Six Sigma Green Belt or process improvement certification a plus
- Proven track record of supporting successful revenue-generating programs
Travel: 10-20%
DOT Regulated: No
\#LI-AW
Job Category: Safety & Security
Compensation Information :
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type :
Salaried
Minimum Pay Range:
$75,000
Maximum Pay Range:
$80,000
Benefits Information:
For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
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Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .
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