Desk Side Engineer ‐ Junior Job Listing at SAIC in Washington, DC (Job ID 2612730)

Description

Description

SAIC is seeking a customer-centric Junior Deskside Support Engineer with a minimum of 2 years of experience providing on-site technical support. Responsible for performing IMAC procedures (Install, Move, Add, Change), hardware/software deployments, and lifecycle refresh activities. The candidate must be proficient in troubleshooting Windows 10/11, Office 365, and Google Workspace, with specific experience in SCCM imaging, VPN support, and Active Directory (navigating the directory, resetting passwords, and moving objects/OUs). 

Key Responsibilities

• Provide Tier 2 support for hardware and software diagnostics, including mobile devices and occasional support with VTC/Zoom setups. 
• Document all work in ServiceNow to ensure SLA compliance. Coordinate with vendor technicians for hardware warranty repairs.
• Act independently in customer environments while collaborating with multi-functional engineering teams. 

 

The support will range from simple to complex system issues and may include VIP support requirements.
The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to document processes. 

• Technical Troubleshooting: Resolve hardware failures and software configuration issues. 
• Active Directory Administration: Perform basic AD tasks including password resets, account unlocks, navigating the directory, and moving user or computer objects between OUs. 
• Deployment & Imaging: Execute machine imaging via SCCM and troubleshoot issues during the image process. 
• Modern Workspace Support: Provide hands-on and remote support for MS Office 365, Google Workspace, and VPN connectivity. 
• Identity Management: Maintain general knowledge of Smart cards and PIV cards for secure access.
• Communication & Timelines: Use exceptional customer service skills to meet aggressive timelines in a fast-paced environment. 
• Documentation: Update service requests in the ITSM system and document technical processes.
• Operational Flexibility: Multitask between hardware repairs, mobile device troubleshooting, and VTC setups. 
   

Qualifications

Requirements

• Education: Bachelor's degree preferred; 2 years of related experience. Additional experience may be considered in lieu of a degree
• Certifications: Must obtain HDI Technical Support Professional within 6 months of hire. CompTIA A+, Network+, or Security+ are highly desirable. 
• Logistics: Must have independent transportation for an on-site 10:00 am – 7:00 pm shift.
• Clearance: Must be a U.S. citizen or Green Card holder (3+ years residency) with the ability to obtain a Public Trust. 

Target salary range: Up to $40,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

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