Enterprise Services & Resilience Support Job Listing at SAIC in Washington, DC (Job ID 2503532)

Description

Description

SAIC is looking for an experienced Enterprise Services & Resilience Support to join our team supporting US government agency in the National Capital Region. The Enterprise Services & Resilience Support manager has a pivotal role in being responsible for ensuring the seamless operation, security, and efficiency of the organization's enterprise services, database & middleware, storage, backup, and disaster recovery IT infrastructure. With a focus on Tier II system support and a diverse range of critical systems, the Enterprise Services & Resilience Support Manager is integral to maintaining a robust IT environment. The role collaborates closely with Tier I support, other infrastructure and application teams, and manages escalating complex challenges to their higher-level specialists when needed. The Enterprise Services & Resilience Support Manager will manage Infrastructure supporting applications and systems within the customer's multi-faceted network infrastructure, spanning multiple platforms residing on multiple technological enclaves.

Specifically, this job will consist of the following:

• Provide support for enterprise service business applications and teams.
• Manage on-premises and cloud backups.
• Provide support for infrastructure projects and operations and maintenance as needed.
• Manage and maintain Oracle and SQL databases on-premises and in the Azure and Oracle cloud.
• Manage and maintain middle-tier environment working with application teams.
• Manage vulnerability remediation for databases, storage and backup environments.
• Manage the disaster recovery strategy, planning, and execution.
• Produce monthly and quarterly reports and deliverables of team performance across multiple KPIs.

Qualifications

EDUCATION & EXPERIENCE:

• Undergraduate degree with 10 years of experience in IT Infrastructure systems and Application.
• One or more current industry recognized certifications (Advanced Microsoft, Oracle, RedHat).

MUST be able to work 3+ days/week onsite

REQUIRED SKILLS:

• Demonstrated ability to manage skilled, highly productive teams.
• Experience in coaching, mentoring, and developing talent.
• Managing by metrics, producing and presenting team progress against delivery requirements.
• Ability to organize, prioritize, and manage team workloads working towards overall goals and commitments.
• Proficiency in administering and supporting SQL and Oracle databases.
• Experience in administering and supporting Oracle Cloud services.
• Expertise in implementing and managing backup solutions and knowledge of Storage Area Network (SAN) infrastructure.
• Experience in implementing and managing secure file transfer solutions for sensitive data and overseeing the middle-tier of the organization's IT architecture.
• Experience in disaster recovery management, strategy, planning, and execution.
• Strong communication skills, collaboration abilities, and excellent troubleshooting and problem-solving skills.
• Ability to work effectively independently as well as within a team environment.
• Fluency in both spoken and written English, including the ability to work with highly technical and specialized content. Must be able both prepare and deliver such content, verbally and in writing, but also comprehend such content from others, in both spoken and written form.
• The ability to work in a fast-paced environment while maintaining outstanding customer service skills.
• Must be flexible with work schedule during surge periods of support.
• Ability to document processes as needed.
• Proficiency in explaining complex policies and protocols in simple terms.
• Stays updated on IT trends and security standards.
• Demonstrates excellent analytical thinking and problem-solving skills to be able to assess potential risks and develop possible solutions.

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

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