Description
Description
SAIC is looking for an experienced, energetic, and motivated Field Service Technician to join our Land Border Integration team in El Paso, TX. As a Field Service Technician working for SAIC you will have a fast moving, challenging, and highly rewarding position keeping the infrastructure running that helps Customs and Border Protection keep our borders safe.
Responsibilities:
· Perform routine maintenance and inspections at Ports of Entry on deployed equipment, including but not limited to License Plate Reader (LPR) equipment, RFID, network/power, signage, and communication devices.
· Diagnose and troubleshoot equipment malfunctions to identify root causes and implement timely repairs to minimize downtime.
· Install new equipment and systems according to specifications and SOPs provided by SAIC deployment management.
· Collaborate with internal teams and external vendors to coordinate equipment upgrades, replacements, and enhancements.
· Adhere to all CBP and SAIC IT Security, physical security, and operations security policies.
· Document accurate records of equipment maintenance activities, including maintenance schedules, repair histories, and inventory levels.
· Adhere to safety protocols such as OSHA and local regulations while performing maintenance and repair tasks at Ports of Entry.
· Respond promptly to emergency repair requests and provide on-call support as needed during business hours Monday-Friday.
Maintain a professional and courteous demeanor when interacting with Customs and Border Protection personnel, Border Patrol, vendors, and the traveling public.
Qualifications:
· Currently residing in the El Paso area.
· Current holder of a DHS Public Trust clearance or the ability to obtain one. Note: Employment will be contingent upon having/obtaining a DHS Public Trust clearance prior to starting.
· Strong technical skills with the ability to troubleshoot and repair complex electronic and mechanical systems.
· Proficient in Microsoft Word and Excel with ability to write reports.
· Proficiency in using diagnostic tools, hand and power tools, and computer software for equipment maintenance and repair.
· Excellent communication skills with the ability to convey technical information clearly and effectively to non-technical stakeholders.
· Detail-oriented with strong organizational skills to maintain accurate records and documentation.
· Ability to work independently with minimal supervision and collaborate effectively within a team environment.
· Flexibility to adapt to changing priorities and work schedules in a fast-paced and dynamic environment.
· Understands basic electrical wiring principles (low voltage only).
Technically proficient with signal cabling such as CAT 6 to include testing and termination.
· Understanding of multimode fiber installation and troubleshooting is a major desired skill.
· Ability to drive daily to job sites up to 150 miles away.
· May travel to other locations on the U.S. border to assist with installations and ticket resolutions for up to two weeks.
Qualifications
Required Qualifications:
- 6 years of experience as a Field Service Technician or Equipment Installation Technician.
- Currently residing in the El Paso, TX area.
- Ability to drive daily to job sites, sometimes up to 150 miles away.
Desired Qualifications:
- Understanding of multimode fiber installation and troubleshooting is strongly desired.
- Active DHS Public Trust highly desired.
Clearance / Citizenship Qualifications:
- US Citizenship is required.
- Must be able to obtain DHS Public Trust prior to starting with our team.
- CBP Background Investigation requires drug screen prior to starting.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
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