Description
Description
The Mid-Level Monitoring Engineer provides support, implementation, and design services for enterprise-wide monitoring solutions using Operations Bridge Manager (OBM) and related technologies. This role is responsible for ensuring the effective discovery, health monitoring, and event management of IT infrastructure — including servers, networks, applications, and storage systems — through OBM's consolidated dashboards and event correlation capabilities. Resolves and appropriately completes assigned tasks and change requests, acting as an escalation point for monitoring-related issues.
Applies new solutions through research and collaboration with team members and determines appropriate courses of action for monitoring enhancements and integrations. Implements Management Packs, custom dashboards, third-party connectors, and monitoring automation to proactively detect, troubleshoot, and resolve service-impacting issues. Core monitoring duties include enterprise event consolidation, topology-based health analysis, performance metric tracking, event correlation configuration, and ongoing optimization of OBM to improve operational visibility and responsiveness.
Key Responsibilities
- Configure, maintain, and optimize OBM dashboards to monitor health and performance across diverse IT infrastructure components.
- Deploy, manage, and update Management Packs, connectors, and monitoring policies to support business application and service monitoring needs.
- Perform event correlation and filtering to streamline incident triage, reduce noise, and ensure timely escalation to appropriate operational teams.
- Integrate data sources from third-party monitoring tools (OpenText OBM, SiteScope, Microsoft SCOM) into the unified OBM event console.
- Conduct proactive performance and availability monitoring, identify root causes of issues, and implement preventive measures to improve service delivery.
Qualifications
Qualifications
- Minimum of 7 years of experience related experience
- Extensive experience with monitoring server, storage, database management, networking, and applications, with a strong emphasis on maximizing the value and effectiveness of monitoring solutions
- Proven track record of engineering technical solutions, providing strategic direction, and fostering a collaborative and innovative work environment.
- Excellent communication and interpersonal skills, with the ability to provide technical assistance, engage with stakeholders, and effectively coordinate with application developers and third-party vendors.
Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust
Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
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