Description
Description
SAIC has an opening on a Prime Contract for a Network Monitor/Watchstander! In this role you will help provide 24/7/365 mission support to a variety of system applications and networks directly involved with the security of the United States. Candidates will work to provide tiered support to a multitude of customer systems, in a fast paced, team-centric environment. The Network Monitor will: receive training to provide base Tier 1, and eventually, Tier 2 IT support; directly interact with multiple customers; work closely with Network, Integration, Software Engineers; as well as learn several System Administration duties. You must be able to remotely monitor and analyze systems, document network anomalies, apply basic troubleshooting techniques, operate in multiple OS computer environments, and have a basic network background.Position duties will include but are not limited to:
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Remotely monitor and troubleshoot multiple systems across a worldwide enterprise network.
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Document problems in trouble tickets, provide system status updates to the community and log system events.
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Create daily status reports and examining metrics to ensure all system performance requirements meet or exceed customer expectations.
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Interact with system and network engineers, integrators, and system developers to understand minimum operating requirements, as well as make regular contact with customers and system developers in reporting problems and implementing resolutions to anomalies.
Qualifications
Must have a current/active TS/SCI with Polygraph
Minimum of 5 years of professional and/or academic experience
Bachelor's Degree or experience in lieu of degree
Ability to work on a 12 hour panama schedule
Strong Customer Service Skills
Experience utilizing Windows Operating Systems
Strong skills with Microsoft Word, Excel and PowerPoint
Ability to successfully complete the above mentioned 90-Day Level 1 Certification
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