Service Management Office Lead Job Listing at SAIC in Arlington, VA (Job ID 2612160)

Description

Description

SAIC is seeking qualified applicants to support a cutting-edge data, analytics, and AI platform. Roles include managing customer relationships, service portfolio and catalog management, software engineering & development, data/AI engineering, IT systems operations, and use case intake and analytics for DoW enterprise-scale mission objectives expected in Spring/Summer 2026.  

Positions are contingent pending contract award.

A majority of the opportunities are in the Washington DC Metropolitan Area (WDCMA). Some work may be performed remotely, subject to Government approval.

Job Responsibilities:  

• Lead enterprise-wide governance efforts and standardize best practices to support mission execution.  
• Leverage ServiceNow expertise to identify high value opportunities and optimize resource alignment.  
• Drive improvements in mission alignment, user satisfaction, and system adoption across the enterprise.  
• Facilitate collaboration among diverse team members.  
• Coordinate efforts across functions to ensure holistic alignment with program objectives and warfighter needs.  
• Lead and manage IT projects from planning through execution
  • Schedule
  • Project Standards and Goals
  • Cost targets
• Bridge communication between technical and business teams to assess project implications and maintain progress against deadlines.
• Serve as liaison between business and technical aspects of projects.  

Qualifications

• Education and Experience: Bachelors & 9+ years of related experience, Masters & 7+ years of experience, or PhD or JD & 5+ years of experience  
• Knowledge, Skills, Abilities, and Competencies:
• Knowledge of enterprise governance and bestpractice standardization.  
• Skill in identifying highimpact process improvements using ServiceNow.  
• Ability to drive improvements in mission alignment, user satisfaction, and adoption.  
• Strong collaboration skills across multifunctional teams.  
• Ability to align cross-functional efforts with program and warfighter priorities.  
• Skill in IT project leadership from planning through execution.  
• Ability to track schedules, standards, goals, and cost performance.  
• Competency in bridging communication between business and technical teams.