ServiceNow Architect Job Listing at SAIC in Washington, DC (Job ID 2501154)

Description

Description

SAIC is looking for an experienced ServiceNow Architect, to join our team supporting the Department of Transportation (DOT)

   Core responsibilities and duties; highlight day-to-day activities:

• Ability to architect solutions to accommodate complex business needs and design architecture to align technologies from network, compute, storage, platform, cloud, database, software, systems, security, mail, and others.
• Intermediate level knowledge in ITIL practice areas to support strategic discussion and direction in evolving the service catalog, self-service capabilities, CMDB, asset, incident, problem, change, service level, knowledge, and request management design, workflow, implementation, and overall best practice.  
• Implement end-to-end ITSM system enhancements to improve service delivery.
• Effective communicator and relationship builder to system stakeholders and organizational leadership.  
• Ascertain information about current organizational processes and how to organize and improving IT Service Management practices based on the feedback.
• Engage with teams to improve business and technology processes through technology, using standard industry best practices
• Must be able to support numerous large projects at one time, assist with future planning, and stay current on standard architecture frameworks for the Federal Government.
• Perform change assessments, attend change control boards, provide, or perform required change documentation and procedures.
• Document platform design. Creates and maintains existing architecture view.
• Adhere to DevSecOps principles to ensure security across the platform and ancillary systems.
• Responsible for leading and facilitating Service Management System (ServiceNow) upgrades
• Manage all aspects of support and enhancement for Now Intelligence components of ServiceNow.
• Perform response and resolution for escalated SMS service requests and incidents. 
• Assist the platform administrators/developers with incident resolution and provide best practice guidance while adhering to existing DOT standards.
• Serve as a mentor to share knowledge, provide coaching while learning from others.  
• Participate in on-call rotation providing support during non-business hours (nights, weekends, holidays). 

Qualifications

Top Qualifications, Skills, Experience or Certifications: 

• 15+ total years of relevant IT experience in a technical field with 5+ years of experience as an Enterprise Architect for a major Service Management System (preferably ServiceNow).
• SMS Technical leader, resolves escalations and analyzes impacts of new requirements.
• ITIL Foundation Certification
• Bachelor's degree in Management Information Systems (MIS), Computer Science (CS), or related field; or an equivalent combination of education and experience (6 years experience in lieu of degree).
• One or more of the following current ServiceNow Certifications is desirable:
  • Certified Master Architect (CMA)
  • Certified Implementation Specialist - IT Service Management (CIS-ITSM)
  • Certified Application Specialist - Customer Service Management (CAS-CSM)  

   Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust

Target salary range: $160,001 - $200,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

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