Description
Description
SAIC is seeking a ServiceNow Technical Business Analyst to join our NORAD/NORTHCOM Enterprise IT Team and play a pivotal role in supporting enterprise IT operations using the ServiceNow platform. The primary responsibility of this role is to bridge the gap between business needs and technical solutions by defining requirements, designing workflows, and ensuring the successful implementation of ServiceNow solutions in a mission-critical environment.
The ideal candidates will have a strong understanding of ServiceNow's capabilities and modules - including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM) - with experience translating business processes into technical designs. This role involves close collaboration with stakeholders, system developers, and administrators to design and deploy solutions that align with mission priorities.
Key Responsibilities:
Gather, document, and prioritize business and technical requirements for ServiceNow development and configuration projects
Collaborate with stakeholders and end-users to understand business needs and translate them into functional workflows and technical specifications
Define and document ServiceNow platform configurations, including catalog items, workflows, business rules, client scripts, and reporting dashboards
Work with development teams to implement modules and capabilities such as ITSM, ITOM, ITAM, CMDB, Incident, Problem, and Service Catalog
Perform gap analysis between business requirements and ServiceNow system functionality to provide tailored solutions
Collaborate on the development of custom integrations between ServiceNow and external applications using REST APIs or other integration tools
Identify opportunities for improvement or automation of business processes through ServiceNow features such as Flow Designer, Workflow Editor, and script-based automation
Conduct user acceptance testing (UAT) and coordinate with end-users and administrators to ensure solutions meet mission requirements
Act as the primary point of contact between key stakeholders and technical teams to drive successful project execution
Train end-users on new workflows, modules, and reports and provide ongoing support for ServiceNow implementations
Ensure compliance with governance and security policies in all configurations and workflows within ServiceNow
Qualifications
TYPICAL EDUCATION AND EXPERIENCE: Bachelors and five (5) years or more experience; Masters and three (3) years or more experience; PhD and 0 years related experience.
Required Qualifications: Bachelor's Degree in Cybersecurity, Computer Science, IT, or a related field
Experience: 3-6 years of professional experience managing and supporting enterprise-level IT environments
Certifications: This requirement can be met by possessing one or more of the following qualifying certifications:
CompTIA Cloud+
CompTIA Security+
GIAC Global Industrial Cyber Security Professional (GICSP)
GIAC Security Essentials Certification (GSEC)
Systems Security Certified Practitioner (SSCP)
Technical Skills:
Strong functional knowledge of ServiceNow platform capabilities, including workflows, business rules, client-side scripts, ACLs (Access Control Lists), and data models
Familiarity with integration concepts, including configuring REST APIs and third-party integrations via ServiceNow IntegrationHub or custom scripts
Proficiency in using ServiceNow tools to create reporting dashboards and customized reporting solutions
Basic scripting skills (such as JavaScript) to support workflow enhancements, automation, and troubleshooting
Knowledge of Agile project methodologies, including experience using Jira, ServiceNow Agile Development, or similar tools for managing development projects
Preferred Qualifications:
Experience working in a highly secure environment with strict governance and compliance frameworks
Strong knowledge of government or defense mission systems and their alignment with ITIL-based workflows
Additional certifications in ServiceNow modules such as IT Operations Management (ITOM) or HR Service Delivery (HRSD)
Clearance Requirement: Active Secret with ability to obtain TS/SCI clearance
Work Environment and Notes:
On-Site Work: All work must be conducted on-site in Colorado Springs, CO
Program Scope: Supports on-premises enterprise IT environments, including virtualized Windows servers, MS SQL Server databases, and networking layers
Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
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