Technical Support Specialist Job Listing at SAIC in Pensacola, FL (Job ID 2502253)

Description

Description

SAIC is hiring a Technical Support Specialist located in Pensacola, FL. This position will be supporting Training & Education Management Systems for Naval Education and Training Command (NETC). The roles primary focus is with Naval Education and Training Future Officer and Citizenship User System (NETFOCUS).

Job Duties:

• Resolve difficult interoperability problems to obtain operation across all platforms
• Assist with completion of DISA STIG checklists and generating or updating applicable ATO artifacts.
• Conduct systems analysis and development to keep systems current with changing technologies, security needs, and user functional requirements.
• Interact with the engineering management team and senior customer personnel on matters requiring coordination across organizational lines.
• Work closely with other developers, QA analysts, project managers and business subject matter experts to design and develop custom software systems within a government enterprise environment.
• Help identify the impact on systems of software upgrades and new technology.
• Facilitate collection of detailed functional requirements from Program Managers, staff, and end-users.

Qualifications

Required Education and Experience:

• Associates degree and (3) three years of relevant experience; High School diploma and (5) five years of relevant experience; 4 years of additional experience in lieu of a degree.

Required Security Clearance:

• Must have an active Secret Clearance (US Citizenship required).

Required Skills:

• Resolve difficult interoperability problems to obtain operation across all platforms
• Assist with completion of DISA STIG checklists and generating or updating applicable ATO artifacts.
• Conduct systems analysis and development to keep systems current with changing technologies, security needs, and user functional requirements.

Desired skills:

• NETFOCUS support experience.
• Application patch support
• End-user account creation and permission updates

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

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