TOC/EOC Technician Job Listing at SAIC in Ashburn, VA (Job ID 2601158)

Description

Description

SAIC is seeking an Enterprise Operations Center (EOC) technician. The candidate will have experience demonstrating comprehensive knowledge of key tasks on a large high visibility IT program. 

This position is full-time on-site in Ashburn, VA. No remote options are available.

Responsibilities:

• Use Enterprise Monitoring tools to identify and escalate data center infrastructure incidents through multiple communications mechanisms.
• This position supports evenings and weekends as needed.

Qualifications

Required:

• Must be a U.S. Citizen with the ability to obtain and maintain a DHS Public Trust security clearance
• Bachelor of Science degree and 3-10 years of experience. B.S. can be substituted with an additional 4 years of related experience
• 3 years of experience supporting incident, problem, and change management activities for a large government agency
• 2 years of experience working on high visibility or mission critical aspects of a given program and performing all functional duties independently
• 3 years of experience using the following or similar tools: Fault and Performance monitoring and reporting tools such as IBM Netcool Omnibus, AppDynamics, HP Operations Manager
• 3 years of experience using incident management tools such as BMC Remedy
• 3 years of operational experience within a large-scale, complex Manager of Manager (MoM) type monitoring environment
• 3 years of experience with supporting one or more of the following Data Center technologies: Java App Servers, VMWare, Oracle, Unix/Linux, or IBM technologies like MQ, AIX, DB2/UDB
• Strong communication and problem-solving skills