Description
WHO ARE WE?
As nature provides countless acres of wilderness to support an active lifestyle, Shore Lodge Whitetail Club delivers luxury every step of the way. Our Host/Hostesses center most of their responsibilities on creating exceptional guest experiences related to their dining experience. The Host/Hostess is the first impression and the last impression our members and guests will remember, and as such it is a key position for setting the tone for the guests' experience.
ABOUT YOU:
· You love having responsibility for guest satisfaction, creating that first impression and a lasting one.
· You always have a smile and a kind thought and a genuine interest in people.
· You take your responsibility seriously, understanding your role sets the tone for the guest experience.
· You take pride in influencing the work flow of the restaurant.
WHAT YOU GET TO DO:
- Provide an exceptional quality experience to our guests during their dining experience with us through exceeding proper service standards
- Control the flow of the room, maintain proper rotation of sections for seating balance and guest satisfaction
- Track guest origin, information, requests and communicate the information to servers
- Respond to and confirm guest reservations, create accurate wait times and monitor waiting lists
- Greet guest, directing them to their table, menu presentation and server expectations.
- Conduct coat check prior to seating, presentation of menus and server introduction
- Communicating to servers the guest details and preferences
- Correctly taking room service orders and sharing with departmental personnel
- Locate guests in the lounge and direct them to their assigned table, Monitoring Bar transfers
- Clean service areas, restock service stations, complete side-work and assist other team members as needed.
- Utilize checklists to prepare the restaurant for opening and closing.
- Support and participate in other duties as determined necessary by F&B Management.
Requirements
WHAT YOU NEED TO BE SUCCESSFUL:
- 3 months of experience in a fine-dining or high-volume environment at a high-end restaurant, resort, or private club preferred
- Excellent in person and phone communication skills creating an exceptional first impression and maintaining a graceful floor presence
- The ability to effectively communicate in the English language
- Possess strong organizational skills while maintaining excellent attention to detail
- Ability to assess seating needs and match those needs to availability
- Anticipation of guest desires and a keen sense of guest service
- Skilled with diplomacy and tact to respond in challenging situations
- Possess a natural and genuine customer service, sales ability
- Strong Microsoft Office skills or prior POS experience preferred
- Knowledge of the Hotel and local area
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