Customer Service Representative - SRC Technologies Group Job Listing at SRC Technologies Group in Springfield, MO (Job ID 2438)

Description

POSITION SUMMARY:

Reporting to the Director of Sales & Marketing, this position will perform general tasks in the sales and marketing area, focusing on working with customer needs, scheduling, expediting and overall customer service. This position will include 50% internal customer facing and 50% external customer facing.    

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Update customer account information. 
• Update the customer portal and website product offering and pricing as needed.
• Input customer orders and update orders to record the work that was done and invoice amount.
• Answer customer calls and emails promptly.
• Assist customers with the ordering process.
• Update status on past due orders and report on-time delivery for each account.
• Work with Account managers to update sales performance scorecards.
• Input sales orders for weekly staff meetings.
• Customer outbound calls.
• Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for services requested, collect deposits or payments, and/or arrange for billing.
• Analyze trends of customer orders and assist sales and scheduling department in forecasting.
• Analyze on-hand inventory at SRC Tech Group and at customer locations to determine potential sales or impacts on future sales.
• Participate in Sales & Marketing Mid Year and Year End presentation preparation.
• Participate in and support the principles of Open Book Management and recognize the responsibilities of being an owner of the company.
• Required to follow safety standards. Required to wear all personal protective equipment in designated areas.
• Work attendance must be exemplary.

What we do: SRC Technologies Group is a Remanufacturing Solutions Provider focused on working closely with Original Equipment Manufacturers to build successful rotating electrical and electronic offerings. 

Rewards for you: 

• Exceptional health benefits
• Vacation & Holiday Pay
• 5% 401(k) Match
• 100% Employee Owned 
• Training and Advancement Opportunities
• 100% Tuition Reimbursement
• Quarterly Bonus Program
• Outstanding Company Culture

How we do it: Through a culture of ownership! We're committed to creating a business of business-people through teaching Financial Literacy and playing The Great Game of Business. Our company is 100% Employee Owned and associates share in the wealth they help create.

SRC Electrical, Inc., a subsidiary of SRC Holdings Corporation (SRC), is headquartered in Springfield, Missouri. SRC was founded in 1983 by Jack Stack, renowned author, lecturer, and CEO who created the business literacy and open book management program “The Great Game of Business”. Click here to find out more about The Great Game of Business

Location: 2401 E. Sunshine St, Springfield MO 65804