DMD Senior Associate - PA25DMDRQ2004 Job Listing at SS&C Technologies in Chelmsford, England (Job ID R32390)

Description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

SS&C Technologies seek a Senior Administrator to join our team in Chelmsford (Springfield). The role
will provide a multitude of functions within the document management business. across multiple print and despatch functions. There is a requirement to be flexible as the candidate could be asked to move between processing teams within DMD as business needs require. The below details requirements for the various processes:

About SS&C Technologies

SS&C Wealth & Investment Technologies is a leading provider of award-winning technology and services for the investment management industry worldwide. Our 5000+ clients across 50+ countries include asset managers, wealth managers, family offices, alternative investment managers, fund administrators, brokers, banks, and insurance. Our solutions streamline their processes for portfolio management, trading and order management, compliance, accounting, performance analytics, reporting and more.

This is a unique opportunity to blend financial industry knowledge with technology skills, in a vibrant, international work environment. You get to tap into the knowledge of leading financial institutions as well as our experienced team, to learn and develop skills that will ultimately help you progress your career and grow a solid network within the fin-tech industry.

At SS&C, you will find a rewarding career where you can thrive at every level. We are proud of our unique business culture, founded on the passion of our people, dedicated to the success of our clients. As a company, we reward innovation and professionalism, and support personal development. We invest in our employees through offering competitive compensation and benefits, comprehensive training opportunities, and employee programs to promote a healthy work-life balance and personal well-being. Our culture thrives on teamwork and diversity. Therefore, we hope to see you bring your unique perspective and talent to SS&C and thrive!

Duties:

To review, maintain and replenish stock levels on behalf of our Management Companies, at a level appropriate for this grade:

• Complete and act upon a weekly stock reconciliation
• Liaise with external print suppliers to replenish stock levels
• Accurately maintain detailed excel spreadsheets to evidence stock levels
• Proactively liaise with external print suppliers to replenish stock levels
• Matching of Literature to manually composed letter templates across multiple Management Companies

Print room

To carry out all correspondence printing and related processes within DMD in line with SS&C and regulatory guidelines, at a level appropriate for this grade.

• Contribute towards developing robust controls for new print services delivered as part of SS&C's Print Strategy Programme
• Diligently follow print procedures to maintain high levels of accuracy for our clients
• Accurately record production figures
• Operating of Xerox printers in line with procedures
• Raise and escalate printer issues with external vendor
• Cheque Printing Process in line with APAC's standards
• Investigate file discrepancies in an efficient and controlled manner
• Contribute towards new initiatives being implemented as part of SS&C's Print Strategy programme

Inserter Room

To carry out all correspondence despatch and related processes within DMD in line with SS&C and regulatory guidelines, at a level appropriate for this grade.

• Diligently reconcile all printed correspondence prior to despatch
• Highlight any discrepancies identified and manage through to completion
• Accurately record outgoing correspondence figures
• Operate Quadient mailing machines
• Operate Quadient franking machines
• Log all mailing figures accurately to ensure correct invoicing by external mailing provider
• Update external portals with daily volumes for collection from external mailing providers

Additional requirements

The role requires the incumbent to train within the print and inserter room. The role requires a high deal of flexibility due to varying workloads and high priority service level agreements that require meeting on a daily basis.

The applicant must display a very strong attention to detail and ability to diligently follow documented procedures, as well as displaying a strong team ethic.

• Process Management to ensure processes and procedures are appropriately adhered to.

Working with Peers to improve overall processes and quality within the department. All client correspondence are despatched within the agreed SLA. Meet daily/weekly/monthly objectives set by your Team Leader/Manager

• Additional responsibilities - Complete any other appropriate ad hoc tasks as directed by your Manager or Team Leader 

Key performance areas:

• SLA's are adhered to
• Clearly defined & documented processes and procedures are adhered
• Performance KPI targets are met
• Personal objectives, productivity and quality targets are met
• Flexibility within the role when required
• To comply with all Client Money and Money Laundering FCA regulations

Accountabilities:

• SS&C Employees are required to comply with the regulatory regime in which SS&C operates as appropriate to the above role.
• Employees are expected to exercise due care and diligence, ensuring the areas the incumbent is responsible for are organised and controlled.
• Employees are required to observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties.
• The incumbent is required to respect the SS&C approach to client care and must demonstrate due regard to the interests of our clients and in any and all third party dealings.

Qualifications, Skills & Experience:

• Basic keyboard skills to include awareness of MS Office packages. (Essential)
• Good Verbal reasoning and numeric skills. (Essential)
• Experience in Financial Services Investment Industry. (Preferred)
• Degree level of education in relevant subject (optional)
• Good accuracy and attention to detail (Essential)
• Ability to work on own initiative when required (Strongly Preferred)

Knowledge

• Knowledge of ISA, Unit Trust, OEIC or Investment Trust administration (preferred)

Core Behavioural Competencies:

The incumbent is expected to demonstrate competence in the following areas to the relevant standard required by grade and level.

• Knowledge
• Problem Solving
• Accountability
• Communication
• Planning
• Team Player

SS&C quality

All employees are accountable for the delivery of a Quality service, driving for excellence in all their work activities:

• To be quality driven, aiming for 100% accuracy and timeliness of delivery.
• To effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the customer.
• To continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance.
• To observe proper standards of market, business, and personal conduct, demonstrating integrity in the execution of duties.
• To communicate and promote the values which reinforce and support a consistent quality culture.

We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a diverse workforce in the widest sense.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from head-hunters, recruitment agencies, or fee-based recruitment services.

Background Checks

All offers of employment at SS&C are subject to background verification checks, including 5-year employment history, proof of eligibility to work in the hiring location, proof of address, credit check and criminal record check (where permitted by local law). The accuracy of all information you submit as part of your application is vital and may be used as part of the background-checking process should you be successful.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.