Description
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Get To Know Us:
SS&C Technologies is the world's largest independent hedge fund and private equity administrator, as well as the largest mutual fund transfer agency. SS&C's unique business model combines end-to-end expertise across financial services operations with proprietary software and solutions to service even the most demanding customers in the financial services and healthcare industries.
SS&C Global Investor Distribution Solutions (GIDS) provides information processing and computer software services and products. The Company's operating segments include financial markets, customer management, professional services, and output solutions. SS&C GIDS serves the alternative investments, asset and wealth management, banking and lending, insurance, and real estate industries.
Why You Will Love It Here!
Flexibility: Hybrid Work Model
Your Future: Income Protection Insurance
Work/Life Balance: Flexible Time Off
Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
Training: Hands-On, Team-Customised, including SS&C University
Extra Perks: Discounts on fitness clubs, travel and more!
What You Will Get To Do:
The Senior Manager – Strategic Client Governance and Operational Oversight play a critical role in ensuring strong governance, control, and oversight of end-to-end operational delivery for the Transfer Agency business's most strategic clients. Reporting to the Head of Governance, Oversight, and Offshore Relations, this role is responsible for maintaining robust control frameworks, overseeing operational performance, and ensuring compliance with regulatory, contractual, and risk management requirements.
By providing tailored governance assurance and operational oversight, the role safeguards service integrity, mitigates operational risk, and drives continuous improvement across key processes. It is instrumental in maintaining client confidence, meeting audit and regulatory expectations, and strengthening effective management of onshore and offshore delivery partners in line with governance standards and strategic client needs.
Provide governance oversight for strategic client operational delivery, ensuring contractual obligations, SLAs, and regulatory requirements are consistently met.
Maintain and enhance monitoring and assurance frameworks to assess service performance, operational risk, and control effectiveness.
Deliver clear, actionable reporting on service delivery metrics, risks, and issues to senior management, governance committees, and clients.
Partner closely with internal stakeholders and onshore/offshore delivery teams to ensure consistent execution of client service processes.
Support day-to-day operational oversight of strategic client accounts, enabling timely issue identification and structured resolution.
Participate in client governance forums, providing assurance on service delivery, controls, and risk management.
Prepare and present client-facing governance and performance reports as part of regular service reviews.
Collaborate with Account Managers and Client Relationship Managers to align governance frameworks with client expectations and contractual commitments.
Track, analyse, and report on KPIs and SLAs, identifying trends and driving continuous improvement initiatives.
Support risk assessments, audits, and control reviews, ensuring corrective actions are implemented and embedded.
What You Will Bring:
Minimum 10+ years' experience in operations, governance, or risk management within financial services, asset servicing, or Transfer Agency environments.
Proven track record in operational transformation, governance implementation, and risk management initiatives.
Demonstrated experience providing client service oversight for institutional clients, ensuring regulatory compliance and adherence to governance frameworks.
Strong knowledge of Transfer Agency operations, regulatory requirements, and industry best practices.
Deep understanding of governance frameworks, performance monitoring, and operational risk mitigation.
Ability to analyse performance data, identify trends, and drive continuous process improvements.
Experience managing complex, multi-location service delivery models, including offshore teams.
Exceptional stakeholder management, communication, and influencing skills across internal teams and client-facing forums.
Strong analytical, problem-solving, and decision-making capabilities in complex operational environments.
Ability to work effectively with diverse teams across geographies, fostering collaboration and alignment.
Confident presenter with the ability to communicate governance, risk, and performance insights to senior management and clients.
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
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