Team Leader, Insurance Operations - Masterkey - IFL Job Listing at SS&C Technologies in Melbourne, VIC (Job ID R34659-Melbourne, Australia)

Description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Get To Know Us:

SS&C Technologies is the world's largest independent hedge fund and private equity administrator, as well as the largest mutual fund transfer agency. SS&C's unique business model combines end-to-end expertise across financial services operations with proprietary software and solutions to service even the most demanding customers in the financial services and healthcare industries. 

Why You Will Love It Here!

• Flexibility: Hybrid Work Model

• Your Future: Income Protection Insurance & Salary Continuance

• Work/Life Balance: Flexible Time Off

• Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance

• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity

• Training: Hands-On, Team-Customised, including SS&C University

• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

This role is a key part of the ClientFirst Insurance Operations team, responsible for leading a team of nine and delivering exceptional service to our clients. The successful candidate will ensure tasks are completed within SLAs, meet stakeholder expectations, and lead by example.

We're looking for someone who thrives in a fast-paced environment, challenges existing processes, and drives improvement. Proven experience in insurance operations and team leadership is essential, along with a strong focus on staff development, engagement, and continuous improvement.

• Manage day-to-day work allocations, produce daily performance reports, and proactively resolve issues related to systems, processes, and people

• Drive and implement service improvement initiatives to enhance efficiency and reduce product/process complexity

• Conduct necessary market, financial, risk, and operational analyses to support planning and decision-making

• Attend project meetings as a subject matter expert (SME), representing the team and contributing informed perspectives

• Benchmark team performance against industry standards and meet defined service levels

• Reduce controllable client complaints and remediation compensations through proactive risk and issue management

• Oversee stakeholder relationships and collaborate with business units and functional teams to enable timely decisions and successful change implementation

• Deliver high-quality, timely reports and ad-hoc analyses with clear, actionable conclusions

• Ensure team performance meets productivity and quality targets while minimising overtime costs

• Govern internal and external processes effectively and manage exception reporting and manual workarounds

• Maintain consistently high customer satisfaction scores

• Identify and close skill gaps and single-person dependencies within the team to reduce operational risk

• Ensure staff development plans are in place, regularly reviewed, and tracked for progress

• Represent the team professionally in meetings, contributing constructive viewpoints and receiving positive feedback from stakeholders

What You Will Bring:

• 3+ years' experience in a similar role within a Wealth business unit, with strong industry knowledge

• Proven ability to lead process, team, and business improvement initiatives that drive revenue, reduce cost, and enhance client experience

• Experienced in managing fast-paced teams with competing priorities, including phones and workflow tasks

• Strong leadership through change, with a focus on developing high-performing teams

• Collaborative and outcome-focused, delivering high-quality results on time and within budget

• Structured, process-driven, and committed to accuracy and consistency

• Excellent communication, stakeholder management, analytical, and negotiation skills

• Deep understanding of market dynamics, strategy, and success drivers in the Wealth industry

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.