Description
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Day to Day Responsibilities
- Act as the highest point of escalation between Client Services and Development in answering questions and resolving issues around our Products, Services and Infrastructure.
- Identify operational problems by observing and studying system functions and performance results; investigating client complaints and suggestions; and completing troubleshooting procedures.
- Develop, enhance and review observability tools to achieve operational targets around capacity and API response times
- Advocate on behalf of the Client Services team to Product Management for proper prioritization of qualified defects and enhancements.
- Act as a first responder to infrastructure/software related incidents to ensure reliability of our systems and keep us within committed SLA targets
- Assist Product teams in new product roll out and data validation processes with customers
- Update architectural and procedural knowledge base documentation to improve overall team knowledge, training and runbooks to be used by Engineering teams.
Minimum Experience:
- 2 to 4 years of Experience in L1, L2, L3 Support / Maintenance of Software Applications adhering to SLAs in any Industry (Fintech preferred).
- Bachelor Degree with a major or minor in Computer Science/Mathematics or similarly Technical/Quantitative field; equivalent work or project experience.
- Experience in Reading/Writing queries in RDBMS (SQL Server, MySQL etc… databases)
- Experience with Amazon Web Services or similar cloud providers
- Experience with API frameworks
- Experience working with monitoring and observability (ELK, Splunk and CloudWatch)
- Career minded, logical-thinking individuals who are not afraid of challenges.
- Excellent written and verbal communication skills.
- Proven passion and interest in technology.
- Excellent problem solving and trouble shooting skills.
Bonus Points for:
- An understanding of Test Automation and working in an AGILE/Scrum/Kanban environment
- 2-4 years experience with Software/Automation development (C#, JavaScript or any Programming Language)
- Experience in working with CI/CD tools like Jenkins.
- An understanding networking, HTTP protocols and Internet connectivity
- Experience with developing and/or testing real-time application
- Experience with Software tools (Confluence, JIRA, GIT, PagerDuty)
- Experience working in Financial Technology Industry
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
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