PSAP Emergency Communications Dispatcher Supervisor Job Listing at State of Vermont in Williston, VT (Job ID 2BEBDEBD-D1D1-4)

Description

Overview

Are you an emergency service dispatch professional with leadership potential? Are you a highly motivated individual that enjoys a fast paced, team-oriented environment? Apply now for this opportunity to expand your career and help shape the voice of the Vermont State Police!

 

The Department of Public Safety is seeking a PSAP Emergency Communications Dispatcher Supervisor. This position will function as the shift supervisor at a Public Safety Answering Point (PSAP) Dispatch Center in Williston. Responsibilities include maintaining minimum staff coverage throughout the shift, directing assigned staff in the receipt and transfer of incoming E-911 calls and emergency calls, personally dispatching calls, and overseeing the maintenance of specialized equipment. Incumbents may be assigned to work rotating shifts. Work is performed under the general oversight of an administrative superior.

 
Applicants who are selected to move forward in the hiring process must pass testing before they are considered for an interview. Visit this site for more information about the test. A test prep guide will be emailed to applicants if selected.

Who May Apply

This position, PSAP Emergency Communications Dispatcher Supervisor (Job Requisition #52358), is open to all State employees and external applicants. 
If you would like more information about this position, please contact Michelle Hunt at michelle.c.hunt@vermont.gov.

Resumes will not be accepted via e-mail. You must apply online to be considered.

 

PUBLIC SAFETY BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position to include Motor Vehicle/Criminal Records, Personal History, Credit and any additional background check(s).

Environmental Factors

Work is performed in a communication center that receives emergency calls from citizens across the entire state. A high volume of calls can be expected during weather and other large-scale emergencies, and an incumbent must be able to work calmly under stress. Rotating shift work may be required. Incumbents are required to report to work in all weather conditions. This is a front line position for the Department of Public Safety. It is a demanding position and based on the needs of the department, mandatory overtime may be necessary.

Minimum Qualifications

One year or more of college coursework AND EITHER two (2) years or more as an emergency service dispatcher OR one (1) year or more of experience as an E-911 Call Taker or emergency service dispatcher including or supplemented by one (1) year or more of experience in supervision.

OR

High School diploma or equivalent AND EITHER three (3) years or more as an emergency service dispatcher OR two (2) years or more of experience as an E-911 Call Taker or emergency service dispatcher including or supplemented by one (1) year or more of experience in supervision.

 

Preferred Qualifications

Preference may be given to candidates with an associate's degree and previous supervisory experience.

Special Requirements

Performance requirement for applicants who are not currently employed as an ECD I or ECD II: Applicants must pass a Department of Public Safety administered computer based "CritiCall" test, which assesses computer and other job related skills.

Certification by the E-911 Board as a Telecommunicator and satisfactory completion of the Emergency Communications Dispatcher training is required within 6 months of entry into the job.

Successful applicants may be required to complete 32 hours of approved supervisor training within the first year of employment.

All candidates must pass a security clearance conducted by the Department of Public Safety including a motor vehicle and criminal background check. Applicants' fingerprints will be taken and submitted for examination to confirm identity.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.

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