EMS Liaison Job Listing at The Hospitals of Providence in Horizon City, TX (Job ID 2026-22169)

Description

The EMS Liaison will act as the primary communication bridge between emergency medical services (EMS) providers and the hospitals, serving as the hospital advocate and fostering partnerships, facilitating smooth patient transfers, improving clinical workflows, and strengthening relationships both within the hospital, local EMS partners, and the greater community.

• Possess EMT, Paramedic (preferred), or other healthcare related certifications/licensure.
• 2+ years of EMS or healthcare clinical experience or business development experience preferred.
• BLS Certification.
• Functional knowledge in MS Office applications as well as common EMS software applications.
• Strong understanding of ambulance operations and healthcare systems
• Excellent communication and relationship management skills

• Serve as the primary liaison and advocate between the hospital and local, regional, and state EMS agencies, maintaining strong, positive relationships.
• Partner with EMS agencies and medical directors to support performance improvement initiatives, quality review, and service line excellence.
• Manage and grow EMS affiliations and collaborative partnerships within the hospital's service area, including new projects and business opportunities.
• Promote the hospital's special care capabilities and service lines to EMS providers to support predefined EMS run market goals.
• Coordinate and deliver EMS educational programs and recognition events (e.g., EMS Week, Hospital Week).
• Conduct regular site visits with EMS agencies and facilities to ensure satisfaction, address service concerns, and strengthen partnerships.
• Track, analyze, and report EMS metrics, referral trends, feedback, and opportunities for improvement; provide reports and summary data to hospital leadership.
• Work closely with Emergency Department leadership to ensure accurate data capture, monitoring, and resolution of EMS‑related issues.
• Ensure service line quality, including processes, services, and satisfaction, in alignment with facility, market, and national quality standards and best practices.
• Support hospital disaster preparedness efforts, including planning, training, equipment coordination, and serving as a liaison with public safety agencies.
• Assist with planning and response for on‑campus emergencies involving visitors or staff.
• Manage and support projects aligned with hospital business objectives and service line performance.
• Analyze customer service and performance data, recommend corrective actions, and notify hospital leadership (Administrator and Medical Director) of significant concerns.
• Regularly update leadership on the status of initiatives, performance metrics, and improvement efforts.
• Serve as an active member of regional EMS committees and subcommittees and remain current on local, state, and national EMS issues.
• Foster strong internal and external relationships while identifying growth opportunities that support hospital operations and risk management objectives.
• Partner with Market Business Development Manager on community related activities, copromoting the hospitals during community events (fairs, chambers events, or other community related opportunities).

• Attend staff meetings or other company sponsored or mandated meetings as required
• Travel to all facility locations as required
• Perform additional duties as assigned
• Ability to work off-hours and on call when required