IT Service Desk Intern Job Listing at Travis Credit Union in Vacaville, CA (Job ID onswufwz)

Description

6 Month Internship 20 hours/week Interns are not eligible to work remote and must live within a commutable distance to our corporate building in Vacaville, CA. Summary:
We are seeking a technical, passionate, and motivated intern to join our team for a six month internship from October 2024 – March 2025. This unique internship combines roles within the Information Technology Team, specifically in the area of supporting our IT Service Desk.  Responsibilities:   IT Service Desk Technician (First 3 months) 

• Learn how to provide Tier 1 support to End Users with their hardware, applications and network related incidents or service requests. Investigate, diagnose and perform basic troubleshooting for a prompt resolution and escalate unresolvable issues to TCU Tier 2 or Tier 3 support teams.
• Responds to incidents and service requests submitted to IT Service Desk in a courteous, timely and efficient manner in accordance with ITIL industry standard guidelines.
• Diagnose incidents, perform troubleshooting and remedial actions to fix incidents or find alternate solutions that addresses the issue in an effective manner.
• Participate in continuous learning through engagement with Tier 2 and Tier 3 support teams, ensuring expanded growth in member support and technical capabilities.
• Participate in IT related projects focused on problem solving short term friction points for long term gain.

  Branch Refresh Project (Last 3 months)

• Work with IT Service Desk Team to refresh computer equipment in all branch locations.
• Image computers and assist in the deploying PC at branches.

Reporting and Requirements:

• Reports directly to the Manager, Desktop Systems

• Must be a Junior, Senior, New Graduate, or Post Graduate student in Business Administration, Marketing, Operations Management, Technology, or a related field.
• Strong technical skills and desire to work in a technical environment.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to work independently and collaboratively in a team environment.
• Strong organizational skills and attention to detail.
• Typically requires no previous professional experience. 
• This is not a remote position.

Compensation:
This is a paid internship offering an hourly rate of $25.00. The internship will run for 6 months, with the opportunity to work 20 hours/week.  Compensation is provided in accordance with California labor laws, including compliance with overtime pay (if applicable), meal/rest breaks, and other labor regulations. Please note: This internship does not include benefits such as health insurance, retirement plans, or paid time off. However, interns will have the opportunity to gain hands-on experience, mentorship, and valuable professional development within the Financial Industry.

 Apply on company website