Description
Travis Credit Union is not offering Visa Sponsorships at this time. This position is considered hybrid so you must be within a commutable distance to our corporate headquarters in Vacaville, CA. Summary: Travis Credit Union's (TCU) Business Systems Analyst provides primary operational support for the organization's core financial systems deployed on a variety of operating systems, database systems, and transaction processing systems. This includes providing support for the core systems and associated subsystems, including applications, operating systems, hardware, software, back-office functions, and production schedules. Additionally, this position performs structured analysis with an emphasis on evaluating, trending, and improving workflow, processing efficiency, availability, integrity, and maintenance in a 24x7 processing environment. Profile:
- Ensures new technical and business requirements are properly integrated with existing processes and skill sets by defining and analyzing systems, developing testing standards, evaluating problems, and implementing solutions.
- Administers and supports in-house developed and 3rd party applications, including SaaS and on-premises solutions.
- Identifies, understands, and plans for organizational and human impacts of planned system changes.
- Coordinates the deployment/installation of computer software and systems, including new builds, hotfixes, patches, releases, updates, enhancements, and bug fixes.
- Develops, documents, and revises system design procedures, test procedures, operations manual, FAQ's, runbooks, and quality management processes.
- Collects, analyzes and develops reports for historical performance and outage issues experienced in the environment, including conducting root cause analysis and problem management.
- Creates and updates incident and problem management plans, policies, and procedures to streamline the coordination of incident and problem resolution.
- Assists in troubleshooting system, application, program, data synchronization, and data transformation issues.
- Reviews and/or leads change requests to ensure facilitation and proper delivery of the Change Management process.
- Assesses the usefulness, quality, and risk of pre-developed or custom developed software solutions and adapts them to the environment to effectively manage risk and stakeholder requirements.
- Engages in or assists with the development of reports, extracts, automation solutions, integration interfaces, file transfer solutions, and other related items using a variety of tools and languages (e.g. SQL, Powershell, SSRS, Tableau, etc.).
- Develops custom reports, forms and letters integrated with the transaction processing system or other systems and solutions assigned to the Infrastructure & Operations team.
- Assists in the maintenance of application environments including, but not limited to, database refreshes, database maintenance, roll of business date, report generations, extracts, file transfers, security, performance, and related tasks.
- Participates in or leads the training of new team members.
- Skilled in identifying key or important elements of the assignment, anticipating potential problems and taking steps to avoid them.
- Ability to effectively prioritize and execute tasks in high-pressure situations.
- Ability to learn vendor supplied tools for application configuration and support.
- Ability to create and deploy internal tools and solutions to aid in operational support, including incident and change management, monitoring, and reporting.
- Ability to understand and employ application data models, and utilize appropriate environments (e.g. Test, Production) in support of applications.
- Ability to utilize application and desktop reporting tools at an increasing level of expertise.
- Ability to design processes for the efficient use of applications and data.
- Ability to assume responsibility and to work flexible hours as needed to accommodate the mission of TCU.
- Ability to initiate, plan, execute and close project tasks, phases or projects, or entire projects.
- Ability to function without close supervision, and demonstrates good judgment and self-confidence.
- Committed to quality and integrity, in both outcomes and process adherence.
- Ability to effectively communicate in both written and verbal forms to audiences at all levels of the organization.
- Ability to gather and analyze data, reason logically, draw valid conclusions, and make appropriate recommendations.
- Ability to resolve technical problems and innovate more efficient use of technology resources.
- Ability to interpret and follow written and oral instructions.
- Ability to prepare concise reports and documentation, including process and flow diagrams.
- Ability to evaluate, document, and improve environment and process diagrams.
- Ability to effectively prepare and deliver analytical, technical, or general presentations to audiences at all levels of the organization.
- Ability to work independently, and motivated to achieve goals with minimal supervision.
- Ability to lead a team of technical and business staff to complete project objectives or other initiatives.
- Ability to establish and maintain effective working relationships with staff, management, and vendors.
Sr. Business Systems Analyst
- Reports directly to assigned IT Leadership.
- Normally receives little instruction on day-to-day work, and general instructions on new assignments.
- Associate's diploma in a related field and a minimum of 4 years of related experience; or an advanced degree and 2 years of experience in financial systems; or minimum 4 years equivalent work experience in financial systems.
- Demonstrated record of success in implementing, supporting, documenting, operating, and providing training for mission critical business applications.
- Sr. Business Systems Analyst -Grade 17: $45.85/hour - $56.64/hour
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