VP, Fraud Job Listing at Travis Credit Union in Vacaville, CA (Job ID oqJHvfw5)

Description

Summary:Travis Credit Union's (TCU) Vice President of Fraud is responsible for leading and managing the organization's fraud prevention, detection, and investigation efforts across all business units. This role involves developing and implementing comprehensive risk management strategies, overseeing fraud monitoring systems, and collaborating with internal and external stakeholders to mitigate financial crime risks.   The VP of Fraud ensures that the organization complies with regulatory requirements and industry best practices while safeguarding the integrity and reputation of the business.   Principal Responsibilities:  

• Fraud Risk Management – Develops, implements, and maintains an enterprise-wide fraud risk management framework, including roadmaps, policies, procedures, and controls to prevent, detect, and respond to fraud.
• Monitoring and Detection – Evaluates, monitors and improves the use of fraud detection technologies, analytics, and business logic to monitor transactions, identify suspicious activities, mitigate potential risks, and minimize false positive results.
• Disputes and Investigations – Leads and coordinates dispute and fraud investigations, working closely with internal teams, external partners, and law enforcement agencies to resolve cases and recover assets.  
• Regulatory Compliance – Ensures the organization adheres to all relevant fraud-related regulations and industry standards, including reporting requirements and audit processes.
• Training and Awareness – Develops and delivers fraud awareness programs and training for employees across the organization, fostering a culture of vigilance, compliance, and empowerment of employees to assist in risk mitigation.
• Stakeholder Collaboration – Collaborates with key stakeholders, including legal, compliance, risk management, product, operations, and IT, to align fraud prevention strategies with broader organizational goals.
• Reporting and Analytics – Prepares and presents regular reports on fraud trends, risks, and mitigation efforts to senior management and the Board of Directors.
• Continuous Improvement – Stays current on emerging fraud trends, regulatory changes, and technological advancements to continuously enhance the organization's fraud management capabilities.
• Culture – Ensures alignment with TCU's mission, vision, and organizational growth objectives. Learns, models, and teaches TCU core values and strategic plan. Fosters a culture of excellence, accountability, and continuous learning.
• Member-Centric – Influences strategies and behaviors that that carefully balance fraud management with member satisfaction, a positive member experience, and member engagement. Drives ongoing change leadership, leveraging lean based methods reducing friction and financial loss from members' lives. Leverages Voice of Member and Voice of Employee feedback to help prioritize initiatives that enable a seamless experience that is consistent and engaging.
• Teamwork & Leadership – Understands human behavior and leads cross-functional teams to develop and deliver fraud strategies that drive member engagement while meeting or exceeding financial goals. Recruits, professionally develops, motivates, and retains a team of high performing, results-oriented and member-focused staff helping to develop their craft and career paths. Drives the team to meet and exceed department goals and objectives by creating and holding them accountable to expected performance levels. Identifies gaps and innovates/adjusts as needed.

  Skills & Abilities:   

• Strong knowledge of fraud risk management frameworks and best practices.
• Proficiency in fraud detection technologies, data analytics, and financial crime prevention tools.
• Excellent investigative skills with a keen attention to details.
• Working knowledge of financial institution operations and partner relationships.
• Strong ability to analyze complex data sets and identify patterns indicative of fraudulent activities.
• Demonstrated commitment to ethical conduct and maintaining confidentiality in sensitive matters.
• Proven success as a strategic thinker with the ability to see the ‘big picture' as well as monitor details of complex projects and initiatives.
• Strong problem-solving skills and a proactive approach to addressing potential fraud risks before they escalate.
• Excellent leadership and team management capabilities.
• Effective communication and presentation skills, with the ability to interact with all levels of the organization.
• Ability to work under pressure and handle complex situations with professionalism.
• PC skills to include Microsoft Office.    

  Supervisory Relationships:  

• Reports directly to assigned management.    
• Direct management responsibility for assigned dispute and fraud protection services functions.  

Education and Experience:  

• BA/BS in Business Administration, Finance, Accounting, Criminal Justice, or related field; or equivalent related professional experience; MS or MBA a plus; certifications like CFE, CAMS, CFCS are preferred.
• Minimum 8 years of experience in fraud prevention, detection, and investigation within the financial services industry or a similar environment. 
• Minimum 5 years of progressive management/leadership experience in fraud prevention, detection, and/or investigation.  

  Understands the requirements of the Bank Secrecy Act and ensures compliance through monitoring and reporting of member activity as appropriate.     Participation in TCU's Driving Program is required. Incumbents will be required to furnish their driving record from the Department of Motor Vehicles, proof of insurance and sign an authorization so TCU can obtain records directly from the Department of Motor Vehicles. Subject to any limitations imposed by law, full cooperation with any request for records or request for an authorization to seek such records is required.   Compensation: Base salary starting range:  $190,000 annually - $300,000/annually is commensurate with experience.   Our compensation philosophy is based on several factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, and key skills.  At Travis Credit Union, our priority is that our employees and their loved ones are provided with a Total Rewards program that insures their health and welfare safety which allows our employees to focus on the financial welfare of our members and the credit unions objectives.  As such,  Travis Credit Union offers a robust benefits package to our eligible employees, including competitive medical, dental, and vision insurance, mental health offerings, employee performance incentive plan, merit increases, 401(k) program with immediately vested employer match, generous holiday and vacation policy, and extensive TCU specific perks like employee loan and credit card discounts!    Travis Credit Union is an Affirmative Action Employer  EOE/Individual with Disability/Veteran Status   #traviscu        

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