Library Assistant III – Access Services Job Listing at UT Dallas in Richardson, TX (Job ID 29506)

Description

This position supports the operations of the Eugene McDermott Library during third shift hours and is one of two full-time staff members on duty during that time. The role is responsible for assisting with closing procedures, maintaining the security and smooth functioning of the building, and providing high-quality customer service and support across multiple library service areas.

Minimum Education and Experience

High school diploma or equivalent. A minimum of 1 year of relevant experience in a library setting; or any comparable combination of education and practical experience may be considered.

Preferred Education and Experience

Preferred Education and Experience:

• Fundamental computer knowledge, including familiarity with email, internet browsers, and standard office software and equipment.
• Familiarity with library databases and information technology.
• Strong customer service skills and ability to resolve complex patron needs.
• Ability to guide and support student workers in a collaborative team environment.
• Commitment to providing a welcoming and supportive environment for all library users.
• Excellent organizational skills and attention to detail in managing resources and resolving issues.

Essential Duties and Responsibilities

Essential Duties and Responsibilities:

• Monitor and maintain building security systems, including CCure access control; coordinate event access; review security footage; maintain access logs and lost-and-found; liaise with UTD Police as needed.
• Serve as the primary point of contact at multiple service points, including Circulation, Multimedia, Study Rooms, Copy Center, Campus Delivery, and the Information Desk. Assist patrons with accounts, locating materials, and using the catalog and website. Provide support to users via email, phone, and chat.
• Handle complex transactions using library systems, troubleshoot Smart Room and equipment issues, and escalate to Library IT when necessary.
• Mentor, supervise, and support student workers; assist with maintaining and updating training documentation.
• Order and manage supplies, coordinate with vendors, perform daily equipment checks, and arrange for repairs as needed.
• Apply library policies and procedures effectively; resolve patron concerns with professionalism and accuracy.
• Develop expertise in one or more focus areas such as security, patron accounts, mentorship, technology support, or outreach materials.

Additional Information

Work Notice:
Work will be performed on-site and in person.

This position follows a late-night schedule of four 10-hour shifts per week, typically Monday through Friday morning from 3:00 PM to 2:00 AM with seasonal adjustments during the Winter and Summer months to reflect changes in library hours.
Transcripts:
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What We Can Offer
UT Dallas is an Equal Opportunity Employer. We offer an employee-friendly work environment with a comprehensive benefits package including:
Competitive Salary
Tuition Benefits
Internal Training
Medical insurance – including 100% paid employee medical coverage for full-time employees
Dental Insurance
Vision Insurance
Long and short-term disability
Retirement Plan Options
Paid time off
Paid Holidays All UT Dallas employees have access to various professional development opportunities, including a membership to Academic Impressions, LinkedIn Learning, and UT Dallas Bright Leaders Program.

Visit https://hr.utdallas.edu/employees/benefits/ for more information.

Important Message

1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.

2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.

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